Photography, Movies, Travelling, Holidays Destinations
Waqar Ahmed
Manager Administrative Services
Karachi,Pakistan
Summary
Focused & Organized Manager Administrative Services with proven administrative experience providing top-notch clerical support and operational assistance to meet the needs. Capable and highly organized when coordinating documents, supplies and project resources & Multitasking, Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
4
4
Languages
Work History
Administrative Services Manager
Artistic Milliners (Pvt) Limited
Karachi, Sindh
05.2022 - Current
- Communicated corporate objectives to various divisions to meet deadlines.
- Assigned tasks and directed team of office team.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed General Manager / Deputy manager`s itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
Asst Manager Sustainability & Ethical Compliances
Artistic Milliners Private Limited
Karachi, Sindh, Pakistan
05.2017 - 09.2019
- Driving sustainable compliance at workplace through monitoring, implementation and taking necessary corrective & prevention
- Increased customer satisfaction by resolving issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed team communications and information for meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Collaborated with team members to achieve target results.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative
Verticity.com
Karachi, Sindh
10.2007 - 04.2009
- Collected and analyzed customer information to prepare product or service reports.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
Education
Master of Arts - Economics
Shah Abdul Latif University
Khairpur 01.2015 - 04.2017
Bachelor of Arts - English
Shah Abdul Latif University
Khairpur 08.2010 - 05.2014
Skills
Office administration
Accomplishments
- Supervised team of 8-10 Compliance team members.
Additional Information
I am hardworking & Passionate candidate to serve for Hospitality Industry, I am very adaptable to the working environment and have always a positive approach towards constructive criticism and learning new skills
Certification
Customer Service Traininer
Interests
Timeline
Administrative Services Manager
Artistic Milliners (Pvt) Limited
05.2022 - Current
Certified in English for tourism, Hotel reception, Health & Safety
05-2022
Hospitality Management Studies - Hotel Operations
05-2022
Ms Office Word Training
05-2021
CEFR Level 2 in (Upper Intermediate) in English Language
12-2020
Certified Executive Assistant, [ALISON] - [Feb 15, 2020]
02-2020
Ms Excel (Beginner)
02-2020
Customer Service Traininer
05-2019
Asst Manager Sustainability & Ethical Compliances
Artistic Milliners Private Limited
05.2017 - 09.2019
Master of Arts - Economics
Shah Abdul Latif University
01.2015 - 04.2017
Bachelor of Arts - English
Shah Abdul Latif University
08.2010 - 05.2014
Customer Service Representative
Verticity.com
10.2007 - 04.2009
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