Tanveer Raza
Islamabad,PK
Summary
To secure a challenging position in a reputable aviation organization, where I can leverage my expertise in airport operations , commercial strategy, client relationship management, and sales to contribute to operational excellence and commercial success. With hands-on experience overseeing station operations, launching new routes, and enhancing customer experience, I aim to apply my knowledge of aviation operations, revenue management, and safety compliance to support the company's growth and uphold its global service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager Commercial/Airport Operations
Airblue Limited
Islamabad, PK
03.2022 - 06.2025
- As the Station Assistant Manager for Commercial and Airport Operations, I am responsible for overseeing all operational activities at the station. Additionally, I served as the focal point for the successful launch of a new domestic sector in Skardu, coordinating closely with the Civil Aviation Authority (CAA) and internal departments to ensure all operational and regulatory requirements were met. During my tenure, I also managed sales functions, actively engaging with travel agents and tour operators to maximize revenue and enhance route performance.
Assistant Manager Corporate Safety and Security
Airblue Limited
01.2022 - 03.2022
- As the Assistant Manager for Corporate Safety and Security, I was responsible for ensuring compliance with all safety and security protocols across the organization. My key responsibilities included conducting daily safety inspections to identify and mitigate potential risks and hazards. I also led and participated in safety and security audits at multiple domestic stations to ensure adherence to regulatory standards, internal policies, and international best practices. This role required close coordination with operational teams, ground handling agencies, and relevant authorities to promote a strong safety culture throughout the organization.
Credit Card Payment Executive
Airblue Limited
01.2019 - 12.2021
- In this role, I was responsible for managing and processing all online transactions related to ticketing and refunds. My core duties included handling online card refunds, creating and verifying batch reports, and ensuring accurate posting of amounts to customer accounts. I had end-to-end responsibility for the reconciliation and processing of online payment transactions, maintaining close coordination with payment gateways such as Etisalat and Cybersource to resolve payment issues, discrepancies, and chargebacks in a timely manner. Additionally, I actively monitored and flagged potentially fraudulent transactions, working closely with the fraud prevention team to safeguard company and customer interests. This role required high attention to detail, confidentiality, and strong collaboration with the finance, IT, and customer service departments.
Call Center Counselor
Airblue Limited
03.2018 - 12.2018
- As a Call Center Counselor, I was responsible for handling both inbound and outbound calls, providing prompt and professional assistance to customers regarding flight schedules, booking details, fare inquiries, and general travel information. I addressed customer queries, concerns, and complaints through phone, email, and live chat, ensuring resolution within company policies and service standards. My role required clear communication, active listening, and problem-solving skills to deliver a positive customer experience while maintaining adherence to airline protocols and procedures.
Education
Bachelor of Science - Aviation Management
University of Management And Technology
Lahore, Punjab, Pakistan01.2017
FSC - Pre-Engineering
Public School And College Skardu
Skardu, Gilgit-Baltistan, Pakistan01.2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Customer relationship management (CRM)
Accomplishments
Successfully served as the focal person for the launch of a new domestic sector to Skardu in July 2022. Initiated and coordinated all operational and commercial activities, including collaboration with CAA and internal departments, resulting in a smooth sector launch with an initial frequency of 3 weekly flights . Through strategic planning, sales engagement, and effective teamwork, expanded operations from major cities such as Karachi and Lahore , ultimately increasing the flight frequency to 15 weekly flights , significantly boosting passenger traffic and revenue.
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Certification
- Emergency Response Plan
- Safety Management System
- Aviation Security
- Dangerous Goods Regulation
- Customer Services
- Fire Safety Training
- Crisis Emergency Response Plan
References will be furnish on request
Timeline
Assistant Manager Commercial/Airport Operations
Airblue Limited
03.2022 - 06.2025
Assistant Manager Corporate Safety and Security
Airblue Limited
01.2022 - 03.2022
Credit Card Payment Executive
Airblue Limited
01.2019 - 12.2021
Call Center Counselor
Airblue Limited
03.2018 - 12.2018
Bachelor of Science - Aviation Management
University of Management And Technology
FSC - Pre-Engineering
Public School And College Skardu
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