IQRA SHABBIR
CSR
Islamabad
Summary
Organized and efficient Team lead Manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multi-disciplinary managerial skills in process procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increases productivity, reduces labor, and maintains business integrity and quality of service.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
ProMax
Rawalpindi
10.2019 - 07.2022
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Reported on updates to project specifications and progress.
- Follow up on Main leads
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Facilitate and organize training session for all agents and participate in recruitment of new call center agents
- Support agents to perform their job
- Set targets for all other call center agents to meet up with
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
- Conduct regular reviews of all call center agents' performance and organize training sessions for underperformers
- Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times
- Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed systems to track and log work issues.
- Increased profit by streamlining operations.
SENIOR MEDICAL BILLER, AND COUNTRY LEAD
PHYSICIAN CARE
CHICAGO
11.2019 - 12.2021
- Managed team in Pakistan of 30 people
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Adhered to established standards to safeguard patients' health information.
intake coordinator
MEDIMAX SOL
02.2019 - 10.2019
- (putting discharge orders in EMR, faxing the prescriptions to pharmacy
- Calling patients families for detail patient history
- Referrals (referring patient from one hospital to another i.e hospital to nursing homes)
- Worked with discharge planners at Jackson Park
- Hospital
- Responsible for processing payments, adjustments and denials according to established guidelines (Payment Poster)
- Review medical record documentation to identify services provided by physicians and mid-level providers as it pertains to claims that are being filed
- Ensure accurate entry of work into designated billing systems
- Communicates with the Clinics to provide or obtain corrected or additional data
- Assist with training materials and training staff members
- Performs corrections for patient registration information that includes, but is not limited to, patient demographics and insurance information
- Responsible for working EDI claim rejections in a timely manner
- RWP — CSR
- Active Listening, Communication, Decision
- Making, Leader Ship, Customer Service,
- Problem Solving,Team work.
Business Development Manager
Avernus
Karachi
01.2018 - 01.2019
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Worked with existing customers to increase purchases of products and services.
Education
BA -
AIOU
01.2014 - 01.2016
G-10 - undefined
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IMCG
01.2012 - 01.2014
Skills
Active Listening
Timeline
SENIOR MEDICAL BILLER, AND COUNTRY LEAD
PHYSICIAN CARE
11.2019 - 12.2021
Operations Manager
ProMax
10.2019 - 07.2022
intake coordinator
MEDIMAX SOL
02.2019 - 10.2019
Business Development Manager
Avernus
01.2018 - 01.2019
BA -
AIOU
01.2014 - 01.2016
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IMCG
01.2012 - 01.2014
G-10 - undefined
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