Computer Software, Office 365
Muhammad Tausif Zia
Assistant Manager Warehouse & Logistics
Islamabad
Summary
Results-driven Assistant Manager with 15+ years of experience in warehouse, logistics, and customer-facing operations. Skilled in goal setting, team leadership, and process improvement, with a record of resolving issues quickly and supporting high service standards. Known for building strong teams and improving day-to-day performance.
Overview
17
17
years of professional experience
Work History
Assistant Manager Warehouse & Logistics
Ismail Industries Ltd
05.2023 - Current
- Coordinated daily operations to ensure smooth workflow and timely task completion.
- Monitored team performance and supported staff with process guidance and issue resolution.
- Reviewed reports, records, and documentation to maintain accuracy and compliance.
- Assisted management with planning, scheduling, and departmental follow-up activities.
- Improved operational efficiency by identifying bottlenecks and recommending practical solutions.
- Communicated with cross-functional teams to align priorities and maintain service standards.
- Maintained inventory, administrative logs, and internal records with consistent attention to detail.
- Tracked pending tasks and escalated critical issues to ensure timely resolution.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Senior Officer Warehouse & Logistics
Ismail Industries Ltd
06.2021 - 04.2023
- Coordinated cross-functional operations to ensure timely workflow execution and departmental alignment.
- Monitored daily reports and escalated exceptions to support accurate management decisions.
- Streamlined documentation processes to improve record accuracy and retrieval efficiency.
- Liaised with internal teams to resolve operational issues and maintain smooth production flow.
- Tracked inventory and material movements to prevent shortages and support planning accuracy.
- Ensured FEFO and Batch compliance.
- Managed order management and customer services.
- Calculated and invoiced freight using SAP LE module.
- Operated SAP for inventory and dispatch control.
Warehouse Officer
Lotte Kolson Pvt.Ltd
01.2016 - 05.2021
- Coordinated inbound and outbound shipments, ensuring accurate loading, unloading, and dispatch execution.
- Supervised inventory counts, reconciled stock discrepancies, and maintained organized warehouse records.
- Assist all warehouse operations receiving & dispatch.
- Prepared goods dispatch plan in coordination with sales.
- Enforced safety compliance across warehouse operations, reducing handling risks and equipment misuse.
- Maintained proper documentation for all inbound/outbound shipments adhering to regulatory requirements.
- Email daily warehousing reports to head office.
Data Processing Officer
Hilal Foods
01.2011 - 12.2015
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Man
Service Shoes
07.2009 - 12.2011
- Assisted customers with shoe selection, sizing, and fit recommendations.
- Demonstrated product features, materials, and care instructions to support purchasing decisions.
- Maintained organized sales floor displays and restocked merchandise efficiently.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Maintained current knowledge of evolving changes in marketplace.
Education
Bachelor of Science - Accounting
Allama Iqbal Open University
Islamabad, Pakistan 04.2001 -
DAE Electronics - Electronic Engineering
Rawalpindi Polytechnic Institute
Raawalpindi 04.2001 -
Metric - Science
Faizul Islam High School
Rawalpindi, Punjab, Pakistan 04.2001 -
Skills
Customer service
Team leadership
Decision-making
Problem-solving
Goal setting
Software
SAP S4Hanna
WMS Warehouse Management System
MS Excel, MS Word, Power Point, Presentations
ERP
Timeline
Assistant Manager Warehouse & Logistics
Ismail Industries Ltd
05.2023 - Current
Senior Officer Warehouse & Logistics
Ismail Industries Ltd
06.2021 - 04.2023
Warehouse Officer
Lotte Kolson Pvt.Ltd
01.2016 - 05.2021
Data Processing Officer
Hilal Foods
01.2011 - 12.2015
Sales Man
Service Shoes
07.2009 - 12.2011
Bachelor of Science - Accounting
Allama Iqbal Open University
04.2001 -
DAE Electronics - Electronic Engineering
Rawalpindi Polytechnic Institute
04.2001 -
Metric - Science
Faizul Islam High School
04.2001 -