Tabarak Ali
Lahore,PB
Summary
Good experience customer services officer with 5 years’ experience and achieving the targets. Dynamic Assistant Manager with 8+ years of experience leading teams to success. Proven track record of delivering exceptional service and accomplishing the targets. Operations management and organizational leadership. A strong history of building and managing diverse teams to deliver exceptional service.
Overview
12
12
years of professional experience
Work History
In-charge Main Chemical Store
US Apparel and Textile (Pvt) Ltd
- Managing a team of over 15 staff, including Assistant Supervisors & Associates
- Chemical receiving as per required SOP
- Checking all chemicals Hazard symbols and stacked as per compatibility Chart of Compliance Chemicals
- Chemicals issuance to Washing Production department as per recipe
- Monthly chemical stock audit organized by Riaz & Sons Co
- Keeping follow up with Import supplier till delivery of Chemicals
- Report of chemical Stock & consumption shared with all stake holders on daily basis
- Manage all Chemicals as per designated areas
- Prepare and Managed inventory and chemical store whenever our respected customers visit the chemical store.
Assistant Manager Stores
Indus Plus Private Limited
2022.10 - Current
- Manage a team of 20 people and ensure that all tasks are completed in a timely manner
- Leading and motivating a team to meet daily store targets
- Developing and executing plans and initiatives
- Managing inventory and maintaining store appearance
- Providing excellent support to all stake holders
- Ensuring compliance with all company policies and procedures
- Analyzing the inventory data and trends to identify areas of improvement
- Training and developing staff
- Handling stake holders/Production team complaints and resolving issues
- Monitoring and controlling Inventories
- Preparing and reviewing reports
- Provided regular feedback to employees on their performance and development
- Implemented new processes and procedures to improve efficiency
- Scheduled shift rotations and ensured adequate staffing levels
- Established and maintained positive working relationships with staff and stakeholders.
Officer Main Store
US Apparel and Textile (Pvt) Ltd
2017.06 - 2022.01
- Managing a team of over 15 staff, including Assistant Supervisors & Associates
- Implementing and controlling store procedures
- Store / Inventory Management and monthly Stock taking
- Receiving, moving, checking and storing incoming goods
- Checking and inspecting goods received and ensuring they are of accurate quantity, type, and also acceptable quality
- Selecting space for storage and arranging for good to be placed in the designated areas
- Making sure that all inventory processes are completed on the same day
- Moving and organizing stocks to other Units as PPC Plans
- Removing hazardous products from the warehouse
- Monitoring stock levels
- Make the purchase requisition of required material & Accessories
- Maintain stock of general, Stationary, Hardware, and Electrical item
- Issuance of item by systematically
- Make stock report for monthly audit
- Conducting Monthly Stock taking by Riaz Ahmad & Internal Auditors
- Moving items through the warehouse from receipt to dispatch to customers
- Record all stock movement and deliveries in database
- Prepare weekly reports and sending them by email to top management
- Making monthly Local purchase requisition.
Customer Services Officer
Tranzium Courier Services (TCS)
2012.05 - 2017.01
- Outgoing calls on bill not received complaints, ensuring whether it is a valid BNR request or a Duplicate bill request and later communicating the same to customer relations through BDM team
- Compilation and reporting of Delivery Proof received from regional TCS offices against New and Duplicate persona bills
- Analysis to develop techniques that can reduce bill not received complaints
- Out bounds call for the Reconfirmation of bill delivery proof through random selection
- Interaction with Bill Delivery Management team for Address Verification against the BNR complaints
- Maintaining strong follow-ups on the Emails and on the not connected calls for further processing
- Log maintenance of daily displacement to TCS
- Dispatching of Bills
- Back end support officer in TCS
- Monitoring of customer complaints from corporate sector ensuring their smooth, timely resolution and analysis to avoid re occurrence of the event
- Worked in CRM, ORACLE and extracting data from different queries
- Strong interaction with the entire TCS network and with the corporate customers
- Supervising all the operational Tasks of the TCS starting from the Dispatching till the delivery of the bills
- Calls to customers and generate sales of Sims
- Activate the Sims after deliver to the customer
- Collecting cash from couriers
- Submit the all cash in company account on daily basis.
Education
B.COM -
Punjab University Lahore(Continue)
Intermediate -
BISE Lahore
Lahore, Punjab01.2009
Skills
- Leadership
- Organizational
- Time Management
- Interpersonal
- Communication
- Problem Solving
- Decision Making
- Negotiation
- Motivation
- Teamwork
Phonenumbers
+971555924955, +923461288880, +923214003880
Mailingaddress
House#733 C-Block Pak Arab Housing Society, Lahore, Punjab
Personal Information
Nationality: Pakistani
References
Available upon request
Timeline
Assistant Manager Stores
Indus Plus Private Limited
2022.10 - Current
Officer Main Store
US Apparel and Textile (Pvt) Ltd
2017.06 - 2022.01
Customer Services Officer
Tranzium Courier Services (TCS)
2012.05 - 2017.01
In-charge Main Chemical Store
US Apparel and Textile (Pvt) Ltd
B.COM -
Punjab University Lahore(Continue)
Intermediate -
BISE Lahore
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