Syed Faiz Ul Hasnain
Information Technology Specialist
Karachi
Summary
Enthusiastic and detail-oriented IT Support Specialist with comprehensive training through the Google IT Support Professional Certificate. Skilled in troubleshooting, problem-solving, and providing technical support. Proficient in hardware and software installation, network configuration, and systems administration. Adept at managing helpdesk operations and improving user experience with strong customer service skills. Ready to leverage technical knowledge and practical experience to contribute to a dynamic IT team.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Information Technology Specialist
Aga Khan Council For Pakistan
03.2024 - Current
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Diagnosed and resolved hardware and software issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Maintain IT equipments inventory.
Assistant Team Lead PCBA Part Procurement
AMROY Pk
05.2021 - 02.2024
- Managed daily operations efficiently by monitoring task completion rates, allocating resources strategically as needed.
- Initiated timely response to emails, voicemails, and written correspondence.
- Conducted new-hire trainings.
- Supervised 3 co-workers.
- Additionally, I procured electronic components from a variety of online and offline suppliers for PCB assembly, and tracked shipments from multiple vendors
- handled email correspondence including task assignments, and reviewed customer files for BOM accuracy
Cashier
Red Oven Highway
11.2020 - 05.2021
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Bachelor of Science - Computer Science
COMSATS University
Abbottabad, Khyber Pakhtunkhwa, Pakistan08-2019
Skills
Hardware installations
End user support
Data collection
IT asset management
IT vendor management
Task prioritization
Permissions management
Desktop support
Technical support
Hardware/ Software installation
Software/ hardware troubleshooting
IP Phones configuration
CCTV installation
Network printer installation
Zoom meetings setup
Certification
Google IT Support by Google on Coursera
Accomplishments
- Successfully completed the course CCNA 200-301 Network Fundamentals Course from Simpli Learn Skillup.
- Completed Google IT Support Professional Certificate which included five-courses, developed by Google, that include hands-on, practice-based assessments having foundational skills, including troubleshooting and customer service, networking, operating systems, system administration, and security.
Timeline
Google IT Support by Google on Coursera
12-2024
CCNA 200-301 Network Fundamentals, Simplilearn
05-2024
Information Technology Specialist
Aga Khan Council For Pakistan
03.2024 - Current
Assistant Team Lead PCBA Part Procurement
AMROY Pk
05.2021 - 02.2024
Cashier
Red Oven Highway
11.2020 - 05.2021
Bachelor of Science - Computer Science
COMSATS University
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