Owais Ashraf
Data and Product Innovation Specialist
Karachi
Summary
Highly analytical and results-driven technologist passionate about leveraging data to solve complex business challenges and create tangible value. Possess a robust foundation in software development and data analysis, excelling at transforming raw data into actionable insights that drive business outcomes. Provide strategic suggestions, feedback, and solutions for product enhancement, with a focus on improving product capabilities and optimizing user experience. Expertise includes solution design, workflow automation, feature creation, data pipeline development, report generation, product testing, and effective debugging.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Program Architect – Professional Services Group
Afiniti Software Solution (Pvt.) Ltd.
11.2022 - Current
- Led successful migration of 5 clients from managed services product to self-serviced product, resulting in a reduction of $100,000 per month in operational costs.
- Designed data integration for launching Amazon Connect integration, bringing in a $300,000 per month contract with Telstra.
- Led product deployment at United Health Group, optimizing AHT and reducing operational cost by 5%.
- Build data pipelines to extract, transform, and load data into the product.
- Provide performance measurement to clients in terms of revenue, on optimized metrics.
- Collaborate with the sales team to simulate a test drive on prospective clients.
- Getting features developed to enhance product capabilities and UX.
- Continuous improvements in the product to make it market-level fit, so clients can operate it themselves.
- Provide fortnightly updates to C-level executives.
- Designed and implemented scalable, enterprise-level architecture solutions, enhancing system performance by 30% and utilizing technologies such as Docker containers, Microservices, and DevOps practices to deliver high-quality, robust software product.
- Successfully managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines.
Regional Lead Data Analyst
Daraz - Alibaba
03.2022 - 10.2022
- Led Conversion Battle from the data side.
- Responsible for creating weekly and monthly reports, sending monthly reports to higher management for each venture, highlighting what went right, what went wrong, and what can be done to improve CR based on data insights.
- Created a customer journey tool to identify the main drop-off points on the application and conversion workstation tool for weekly and monthly comparison on buyers.
- Established performance metrics for the regional team, tracking progress against targets on an ongoing basis to drive continuous improvement efforts.
Principal Software Engineer – Data Analytics
Afiniti Software Solution (Pvt.) Ltd.
05.2021 - 02.2022
- Designed logic for attributing outcomes to interactions for AXA-Korea.
- Built data pipelines to extract and load data from the client's environment.
- Creating features on available dataset to be used in AI modeling for intelligent pairing.
Senior Software Engineer – GURU Team Member
Afiniti Software Solution (Pvt.) Ltd.
12.2019 - 04.2021
- Conduct deep dives on accounts where the company struggles to provide uplift to clients in terms of revenue.
- Chaired integration design gates for upcoming new deployments.
- Increased company revenue by 2% for struggling clients.
- Enhanced software functionality by identifying and resolving complex technical issues.
Software Engineer - System Integration and Deployment Engineer
Afiniti Software Solution (Pvt.) Ltd.
03.2016 - 05.2019
- Led enterprise-wide deployment at AT&T across 22 telephony switches, which in turn resulted in a $100 million per annum contract in revenue.
- Led deployment across 3 lines of business at UnitedHealth Group, bringing in $14.5 million per annum.
- Developed a native integration with Avaya, enabling Afiniti to be seamlessly deployed across all Avaya customers, contributing to a 35% market share.
- Gather client requirements and architect integration design without any organizational and operational changes.
- Present design to clients' technical teams and internal developers.
- Provide solutions for new features and enhancements, as per customer requirements.
- Installing and configuring the product in client environments.
- Spearheaded the integration and deployment of software systems across multiple environments, increasing deployment efficiency by 30% and reducing integration-related issues by 20% using automation tools like Jenkins and Docker.
Software Engineer
Techlogix
06.2015 - 03.2016
- Led the front-end development of the product, TMX.
- Worked on AngularJS and Android to develop a product for companies to manage their door-to-door sales, with a full schedule of salespeople and GPS monitoring.
Education
Bachelor of Science - Computer Science
Lahore University of Management Sciences – LUMS
Lahore, Pakistan 04.2001 - 05.2015
Skills
Data Structures and Algorithms designing
Timeline
Program Architect – Professional Services Group
Afiniti Software Solution (Pvt.) Ltd.
11.2022 - Current
Regional Lead Data Analyst
Daraz - Alibaba
03.2022 - 10.2022
Principal Software Engineer – Data Analytics
Afiniti Software Solution (Pvt.) Ltd.
05.2021 - 02.2022
Senior Software Engineer – GURU Team Member
Afiniti Software Solution (Pvt.) Ltd.
12.2019 - 04.2021
Software Engineer - System Integration and Deployment Engineer
Afiniti Software Solution (Pvt.) Ltd.
03.2016 - 05.2019
Software Engineer
Techlogix
06.2015 - 03.2016
Bachelor of Science - Computer Science
Lahore University of Management Sciences – LUMS
04.2001 - 05.2015
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