MUHAMMAD AHSAN KHAN
Sr. Manager
Karachi
Summary
Synopsis of Expertise Technologist, who enjoys innovation, keeping in touch and using latest technologies, A strong communicator with the confidence to engage and talk to a wide range of people, enjoy looking at challenges and thinking creatively to solve them, Customer Focused, Fosters and encourages strong teamwork, Maintains personal and professional integrity at all times. Experienced in Unified communications, s ys tem & Networking Solutions. Project management, systems and networks . Provide technical leadership to the enterprise for the unified Communications, Networking and security program. Mentor and train others in UC and networking in addition to training for other technical groups. Implement and maintain infrastructure including network, security and U C products.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Senior Manager Unified Communications
Afiniti Software Solutions
Karachi
09.2020 - Current
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained excellent attendance record, consistently arriving to work on time.
- Created plans and communicated deadlines to complete projects on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Drives enterprise video design projects and initiatives.
- Makes directional recommendation, taking into account multiple factors, including risks, alignment with current and future enterprise video performance specifications and cost/benefit analysis.
- Designs and creates new infrastructure components and integrations, which demonstrate environment and operational efficiency.
- Successfully Deploy on-prem Cisco WebEx KMS (Hybrid data security to keep encryption keys used to encrypt data and files on-prem.
- Conduct POCs to provide Anti-malware, ransomware to WebEx users using Cisco Cloudlock technology.
- Conducted WebEx calling POC successfully by integrating origination SIP provider so users can use WebEx app for PSTN calling
- Supervised team to mitigate risks identified by patching servers.
- Designs and creates new infrastructure components and integrations, which demonstrate environment and operational efficiency. Contributes to overall enterprise video standards, engineering specifications and configurations for enterprise communication and collaboration.
- Creates documentation and procedures necessary to provision and manage performance and capacity. Defines operational parameters and events for ops leads.
- Proactively researches and identifies new enterprise video technologies that will affect business policies, procedures and practices and recommends appropriate changes and areas of future enhancement.
- Engages peers in technical dialog considering new ideas and applicability to Afiniti's environment.
- Responds to complex UC and video incident escalations as necessary; performing advanced analysis and troubleshooting; determines root cause to facilitate resolution.
- Understands architectural concepts and can create design artifacts (detailed diagrams and documentation) for engineering and operational peers.
- Defining Architecture as per need with full visibility via LLD and HLD documentations.
- Used coordination and planning skills to achieve results according to schedule.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Solution Architect
COMMTEL
Karachi
07.2015 - 07.2020
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Worked closely with product teams to define and prioritize partner feature requests
- Assisted Security and unified communications teams in responses to customer and prospective customer evaluations, escalations and technical requirements documents.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Worked with client's post-implementation on user testing, debugging, support and maintenance.
- Supervised deployments and provided troubleshooting and user support.
- Installed, integrated and deployed UC (Cisco) and Security (IBM Qradar) product in client environments.
- Consulted with team members to assess flawed root causes and plan for remediation.
- Suggestion and development for security policies as per need and current threat land scape.
- Monitoring events and alarms/offenses on SIEM QRadar for identification of false positives and true negatives.
- Defining policies for endpoint security for new viruses, anomalies and file integrity for registries.
- Timely fine tuning of IBM QRadar.
Senior Software Consultant
Halliburton
Karachi
05.2014 - 06.2015
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Evaluated multiple software solutions during early software architecture plotting and system migration planning stage.
- Debugged and modified G&G software components.
- Worked closely with clients to establish specifications and system designs.
- Tested hardware and performed troubleshooting techniques to identify problems.
- Performed research and analysis to develop new projects, proposals and system modifications.
Team Lead Networks and Security
COMMTEL
Karachi
06.2006 - 04.2014
- Delivered services to customer locations within specific timeframes.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to Management.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Wrote RFP unified communications, Networks and Security projects to implement or upgrade system.
- Responsible for Designing solution for Unified Communication Solutions.
- Evaluates, analyzes, administers and maintains voice communications systems.
- Manage SIEM (IBM QRadar) infrastructure deployed at National Bank premises.
- Managing and interpreting customer business requirements and preparing network security designs and solutions
- Conducting product demonstrations and building proof of concept (POCs)
- Installation and configuration of network and security products (routers, firewalls, IPS/IDS, etc) •
- New suggestions to management on basis of recent attacks via digital presentations.
- Security awareness to non-technical staff related to ransomwares and other new threats
Education
Bachelor of Science - Computer And Information Sciences
Karachi Institute of Economics And Technology
Karachi 03.2002 - 05.2006
Skills
IBM (IPS/IDS, Site Protector and QRadar SIEM)
Cisco Unified Communications Manager
Cisco Unified Contact Center Express
Cisco Unity Connection
Cisco Meeting Server
Unified Communications Integration
Vendor communications
Data security
Critical thinking skills
Vulnerability Assessment
Cisco Routers & Switches
VMWare vSphere 5,6,7
Imagicle IP Fax, Billing and recording
GrandStream
Asterisks
Cisco WebEx
Accomplishments
- Network IPS IS610v1.0
- Multi Function IS620v1.0
- Server and Desktop IS630v1.0
- Introduction to Site protector IS601v1.0
- Advance site protector IS521v1.0
- Enterprise Scanner IS640v2.1
- FCPA Channel Certification Course (English)
- Network Business Landscape-Sales
- Overview of McAfee Products
- Pricing, Licensing and Support Basics
- Tandberg video conferencing training from Tandberg
- Attend IBM ISS training in Cairo from IBM
- AWS Cloud Practitioner Essentials (Online)
Timeline
Senior Manager Unified Communications
Afiniti Software Solutions
09.2020 - Current
Solution Architect
COMMTEL
07.2015 - 07.2020
Senior Software Consultant
Halliburton
05.2014 - 06.2015
Team Lead Networks and Security
COMMTEL
06.2006 - 04.2014
Bachelor of Science - Computer And Information Sciences
Karachi Institute of Economics And Technology
03.2002 - 05.2006