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Nouman Ahmed
Services Manager
Multan,Punjab
Summary
Highly motivated Services Manager with 12 years of banking experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Branch Services Manager
MCB Bank Limited
Multan
12.2015 - 08.2023
- Manage day-to-day branch operations, including cash handling and compliance
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Ensure compliance with regulatory requirements and company policies and procedures
- Trained staff in bank products, operations procedures and successful sales strategies.
Customer Services & Operations Manager
UBL Bank Limited
Multan
07.2011 - 11.2015
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Ensured that all client account information was kept confidential
- Maintained ongoing relationships with local businesses
- Courteously responded to customer inquiries
- Ensured compliance with banking regulations
- Planning, conducting and documenting BCP (Business Continuity Planning) drill annually
Education
MBA - Human Resources Management
HITEC University
Taxila Cantt Pakistan 01.2007 - 07.2010
Bachelor of Arts - Journalism
Bahauddin Zakariya University
Multan Pakistan 01.2006 - 12.2007
International Diploma in Advance Computer Studies - Computer And Information Sciences
Beaconhouse Informatics
Multan Pakistan 01.2006 - 12.2006
Diploma in Computer Studies - Computer And Information Sciences
Beaconhouse Informatics
Multan Pakistan 01.2005 - 12.2005
ICS - Computer And Information Sciences
Punjab College
Multan Pakistan 01.2003 - 12.2004
Matriculation - Computer And Information Sciences
Multan Public School
Multan Pakistan 01.2002 - 12.2002
Skills
Staff Management
Business Development
Staff Training
Employee Development
Financial Advising
Marketing
Interests
Reading
Learning Languages
Sports
Timeline
Branch Services Manager
MCB Bank Limited
12.2015 - 08.2023
Customer Services & Operations Manager
UBL Bank Limited
07.2011 - 11.2015
MBA - Human Resources Management
HITEC University
01.2007 - 07.2010
Bachelor of Arts - Journalism
Bahauddin Zakariya University
01.2006 - 12.2007
International Diploma in Advance Computer Studies - Computer And Information Sciences
Beaconhouse Informatics
01.2006 - 12.2006
Diploma in Computer Studies - Computer And Information Sciences
Beaconhouse Informatics
01.2005 - 12.2005
ICS - Computer And Information Sciences
Punjab College
01.2003 - 12.2004
Matriculation - Computer And Information Sciences
Multan Public School
01.2002 - 12.2002