Muhammad Farhan

• Create IAM users, roles and policies to support least privilege initiative.
• Responsible to managing over 60+ EC2 instance (windows/Linux) to support Splunk.
• Configured AWS Systems manager to patch Instances using tags.
• Responsible for review and implementing cost savings suggestions provided by AWS Trusted Advisor Service
  Created Highly Available Environments using Auto-Scaling and Load Balancers
• Responsible for all Splunk operations and maintenance
  Designed and configured Splunk enterprise for data ingestion of less than 100GB/day.
• Manage Splunk User Accounts (Roles, Privileges)Troubleshoot and resolved Splunk server and agent problems and issues.
• Configured Splunk to ingest logs from Servers and Applications,
• Created/developed Splunk content and dashboards, technical add-ons for various technology, and conducted data on boarding, normalization, and analysis to support the desired dashboards, reports and notables.Helped end-users to fine tune and optimize the queries
• Splunk cluster migration sizing and deployment/upgrade and management.
• Splunk instance performance tuning and optimization (OS and app level)
• Managing and administering Splunk multisite cluster.
• Deployment and management of UF agents.

• Data sources onboarding using syslog, Splunk DB

connect, Universal Forwarder, API, etc.
• Custom Technology Add-ons development for custom

log parsing.

• IT infrastructure deployment and management (On-

prem with VMware Esxi, Vcenter and AWS)

• Directed IT operations across on-premises and cloud environments, including AWS, Azure, and global data centers
• Built a VPN infrastructure from scratch, deploying100+ servers across39 countries to support60,000 clients worldwide
• Designed and implemented global VPN accounting systems using FreeRADIUS
• Developed VPN protocols (IKEv2, OpenVPN, L2TP/IPSec) and VPN dialers for multiple platforms, including Windows, macOS, iOS, and Android
• Configured Unbound DNS servers for secure and reliable VPN client connections
• Led teams in developing monitoring systems, ensuring server uptime and performance
• Established SLAs with service vendors to maximize uptime and operational efficiency
• Managed WHM/cPanel servers hosting thousands of websites and e-commerce portals, optimizing MySQL performance
• Oversaw daily backups using Amazon S3 and implemented Cloudflare and StackPath for hosting sites

• Provided helpdesk management and escalation support, resolving complex IT issues
• Supported system and network operations for remote and local offices, including troubleshooting server, network, and IP telephony issues
• Monitored SQL servers, backup jobs, and TeleVantage PBX systems for operational continuity
• Deployed and maintained live response servers and corporate instant messaging systems
• Managed open-source PBX deployments for call center operations

• Designed and deployed Remote Desktop Services using Windows Server2008 R2/2012 Datacenter
• Migrated accounting systems and configured RADIUS servers for VPN client security
• Monitored global VPN networks using PRTG, ensuring99% uptime
• Managed Windows Server environments, including Active Directory, DNS, DHCP, and Hyper-V configurations
• Supervised system support engineers, documenting policies and procedures for consistent operations
• Provided hosting support for clients, including email, web, and FTP services, and ensured reliable data backups