Psychology
Aashir Ahmed Faraz
Lahore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Support Executive
IBEX Global - The Resource Group
10.2022 - 05.2023
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
Senior Executive Consultant
Efu Life Insurance
08.2020 - 12.2022
- Identified cost-saving opportunities through comprehensive financial analysis, leading to significant reductions in operating expenses for clients without compromising service quality or delivery timescales.
- Enhanced overall client satisfaction levels by consistently delivering high-impact results and maintaining a strong commitment to exceeding expectations.
- Managed multi-million dollar budgets for clients, optimizing resource allocation to achieve desired outcomes while minimizing costs.
- Created customized performance metrics systems that allowed clients to effectively measure success against established benchmarks and targets.
Front Desk Officer
Bravo Suites Hotel
03.2015 - 12.2016
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Trained new front desk staff members on company policies and procedures, improving overall efficiency within the department.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
Teacher
Pakistan Foundation School
05.2014 - 08.2014
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
Intermediate - Pre-Medicine
Govt. Science College
Lahore, Punjab, Pakistan 01.2012 - 01.2014
Matriculation - Science Education
American Lyceum School
Lahore, Punjab, Pakistan 04.2010 - 01.2012
Skills
Being Detailed-Oriented
Guest Relations
Building Customer Loyalty
Leadership Qualities
Interpersonal Skills
Time Management
Problem Solving
MS Office
Marketing & Branding
Presentation Skills
Teaching Skills
Consultation
Interests
Song writing
Just an expression of how my mind works
Timeline
Customer Support Executive
IBEX Global - The Resource Group
10.2022 - 05.2023
Senior Executive Consultant
Efu Life Insurance
08.2020 - 12.2022
Front Desk Officer
Bravo Suites Hotel
03.2015 - 12.2016
Teacher
Pakistan Foundation School
05.2014 - 08.2014
Intermediate - Pre-Medicine
Govt. Science College
01.2012 - 01.2014
Matriculation - Science Education
American Lyceum School
04.2010 - 01.2012
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