MUHAMMAD NABIL KHAN
Karachi
Summary
Highly motivated and ambitious individual with the skills to provide timely and accurate advice, guidance, support, and training to team members and individuals. Possesses excellent management skills, capable of working with minimal supervision while effectively leading teams of twelve or more. Demonstrates a proven ability to lead by example, consistently achieve targets, improve best practices, and efficiently organize time. Seeking a role as a team coach/Acting team lead with a company that offers genuine opportunities for progression, where significant contributions can be made.
Overview
14
14
years of professional experience
Work History
Back Office Specialist
IBEX Global - The Resource Group
03.2021 - Current
- Working for client Squaretrade (Allstate Insurance) located in US, sanfrancisco california.
- Handle claims related to major appliance and support operation and supply chain.
- Serve as a point of contact for MA App FTR from PKST site.
- Communicate through emails, chats, and calls.
- Monitor deadlines and maintain workflow.
- Organize and streamline operational tasks.
- Work with techs and vendors to source parts.
- Manage and minimize risks.
- Take immediate actions and escalate when required.
- Demonstrate business knowledge, office management, finance, vendor management, policy deployment, delegating, planning, and strategic thinking.
- Make decisions, prioritize tasks, conduct research, make ethical decisions, engage in team decision making, analyze problems, and build consensus.
- Manage time, set goals, demonstrate self-awareness, prioritize, focus, self-motivate, outsource, and manage stress.
Event Manager
Oktopus Media Group
02.2018 - 11.2020
- Create marketing strategies to generate new sales opportunities.
- Collaborate with the Group Sales Department
- Attend networking functions, conduct site visits, and create proposals.
- Attend meetings to discuss upcoming and current events.
- Report to the assistant general manager and general manager.
- Hire, train, schedule, and coach staff
- Conduct performance appraisals and provide disciplinary action.
- Promote teamwork and maintain high customer service standards.
- Participate in product marketing strategies to improve sales.
Assistant Team Leader
ADIB Bank (Dubai)
02.2017 - 07.2017
- Ensure monthly credit card targets are met
- Conduct training sessions for new joiners and refreshers for sales staff.
- Compare performance with competitors.
- Conduct morning and evening huddles.
- Ensure zero% fraud and fraudulent selling.
- Achieve targets for credit cards and KPI.
- Maintain adherence to the group code of conduct and KYC requirements.
- Demonstrate an aggressive and go-getting approach for business.
- Ensure sales executives make physical and telephonic calls to potential and existing customers.
- Focus on code of conduct and integrity.
Senior Relationship Officer
Noor Bank
04.2016 - 12.2016
Sales Supervisor
Mashreq Bank
03.2015 - 03.2016
Personal Banking Officer
Faysal Bank
06.2013 - 04.2014
Asset Anchor Officer
Standard Chartered Bank
04.2011 - 07.2012
Education
Bachelor of Commerce -
University of Karachi
01.2010
Higher Secondary Certificate (Commerce) -
Intermediate Board
01-2006
High School Diploma -
Govt, Boys Secondary High School
Karachi, Sindh, Pakistan01-2004
Skills
- Microsoft Word
- Microsoft Excel
- Outlook Express
- Supply Management
- Customer Service
- Customer Relationship Management (CRM)
- Strong Problem Solver
- Report Generation
- Document Management
Accomplishments
Awarded with agent one award in 2023
Cnic #
42101-3005589-9
References
Will be provided upon request.
Personal Information
- Passport Number: AV-9005891
- Father's Name: Anwar Sher Khan
- Date of Birth: 09/07/88
- Nationality: Pakistani
- Marital Status: Married
- Religion: Islam
Hobbies
Sports, movies, travel and music
Languages
Urdu, Hindi
Native language
English
Proficient
C2
Software
CRM
T24
Salesforce
Interests
Current affair's, sports and movies
Timeline
Back Office Specialist
IBEX Global - The Resource Group
03.2021 - Current
Event Manager
Oktopus Media Group
02.2018 - 11.2020
Assistant Team Leader
ADIB Bank (Dubai)
02.2017 - 07.2017
Senior Relationship Officer
Noor Bank
04.2016 - 12.2016
Sales Supervisor
Mashreq Bank
03.2015 - 03.2016
Personal Banking Officer
Faysal Bank
06.2013 - 04.2014
Asset Anchor Officer
Standard Chartered Bank
04.2011 - 07.2012
Bachelor of Commerce -
University of Karachi
Higher Secondary Certificate (Commerce) -
Intermediate Board
High School Diploma -
Govt, Boys Secondary High School
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