Muhammad Zulqernain
Lahore
Summary
Dynamic Customer Service Executive with a proven track record at IBEX Global - The Resource Group, enhancing customer satisfaction and streamlining issue resolution. Excelled in customer engagement and troubleshooting, significantly contributing to improved feedback scores. Skilled in team collaboration and customer relationship management, adept at elevating service standards and operational efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
IBEX Global - The Resource Group
10.2023 - Current
- Offshore CSE at Walmart.com (US) and has the following responsibilities.
- Manages customer queries and complaints related to online orders.
- Helping customers place orders and file tickets to Back-office for documentations.
- Provide support about product specifications and features.
- Contribute towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Manage high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues with excellent scores and reviews.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Education
Bachelor of Science - Zoology, Pakistan
University of Veterinary And Animal Sciences
Lahore, Punjab, Pakistan08.2023
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Public Speaking
- Live chat support
- Troubleshooting
- Documentation and notes
- Shipping coordination
Timeline
Customer Service Executive
IBEX Global - The Resource Group
10.2023 - Current
Bachelor of Science - Zoology, Pakistan
University of Veterinary And Animal Sciences
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