Usman Ali Mughal

• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Increased new bank relationships within local community through extended customer support.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Developed strategic plans for day-to-day financial operations.
• Responsible for supporting the Branch Manager in developing a local market sales plan, working with all branch personnel to meet or exceed the annual sales target, preparing and presenting a clear and persuasive sales presentation to customers, and negotiating with customers to enhance profitability.
• Work by providing outstanding customer service, representing the branch on meetings, taking care of escalated client concerns and reporting sales activities, which include lead tracking, expense reports, submission of proposals and profit forecasting.
• Ensure that the premises is clean and orderly, and check all equipment and make sure they are in good working condition.
• Work by providing outstanding customer service, representing the branch on meetings, taking care of escalated client concerns and reporting sales activities, which include lead tracking, call log management, commission requests, expense reports, submission of proposals, job modeling, and profit forecasting.
• Ensure that the premises are clean and orderly, and check all equipment and make sure they are in good working condition.
• Ensure efficient delivery of products and services to the clients.
• Evaluated report data to proactively adjust and enhance operations.

• Assist & coordinate with 11 regions in all over Punjab regarding their day to day issues, reports & analysis.
• Identified issues, analyzed information and provided solutions to problems.
• Used Microsoft Word, Excel and other software tools to create documents and Reports.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution to the regional offices.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Handle all office expanse within approved budgets and arrange meetings of HODs.
• Coordinate with auditors during internal audit activities.

• Participated in team-building activities to enhance working relationships with 43 branches.
• Used Microsoft Word, Excel and other software tools to create documents and reports.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved day to day problems of branches to improved operations and provided exceptional service.
• Visit branches to ensure that the ambiance of all branches are fruitful for customers.
• Evaluated account and service histories to identify trends, using data to mitigate future issues of branches ATMs.
• Monitor cash management and trouble shooting of 52 ATMs of the branches in region.
• Monitor services quality of 43 branches and device them to improve.

Noor Communications Pvt Ltd is a digital cable network who provides HD national and international TV channels.

• Received and processed stock into inventory management system.
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.

• Educated customers on current promotions, upgrades or new offerings available under current plan.
• Contributed to company achieving and holding industry-leading customer service ratings.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Answered over 180 calls per shift to meet fast-paced call center demands.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Described product highlights and benefits to help guide purchasing decisions.
• Documented and detailed calls and complaints using call center's CRM database.