Imran Shoukat
Sambrial,Pakistan
Summary
Seasoned Banking Services Manager with substantial background in overseeing all banking operations, enhancing customer satisfaction and meeting business objectives. Strong leadership skills coupled with the ability to implement strategic planning and manage banking staff. Notable successes include creating efficient work processes, improving service quality and fostering positive relationships with clients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Banking Services Manager
Allied Bank Limited
Sialkot
01.2014 - Current
- Oversee and manage daily banking operations to ensure efficiency and compliance.
- Develop and implement strategies to enhance operational processes and optimize resource utilization.
- Collaborate with cross-functional teams to achieve organizational goals and deliver exceptional customer service.
- Responsibilities
- Supervise and lead a team of banking professionals, providing guidance and support.
- Monitor and analyze operational performance, identifying areas for improvement and implementing solutions.
- Ensure adherence to regulatory requirements and internal policies to mitigate risks.
- Coordinate with external partners and stakeholders to streamline processes and achieve operational excellence.
- Conduct regular training sessions to enhance the skills and knowledge of the operations team.
- Monitored daily cash flows within the branch to ensure proper liquidity levels.
- Resolved customer complaints in an effective manner.
- Resolved customer complaints quickly and efficiently while ensuring satisfaction.
- Ensured compliance with banking regulations, laws, and guidelines.
- Provided guidance on bank products and services to customers.
Customer Relationship Manager
Telenor
Sambrial
01.2009 - 01.2014
- Evaluated existing procedures for handling customer inquiries and suggested improvements.
- Ensured compliance with relevant regulations, laws, and policies related to customer relationships.
- Provided technical support for customers when needed.
- Organized promotional events to attract new customers.
- Provided guidance to junior members of the team regarding tasks related to customer relations management.
- Resolved customer complaints in a timely manner.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Trained and mentored new hires in customer service excellence and CRM software usage.
- Addressed customer questions and concerns regarding products and services.
- Led cross-functional teams to address and resolve complex customer issues promptly.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
Flight Inquiry Assistant
Sialkot International Airport
Sialkot
10.2013 - 12.2013
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Airport Annoucments
- Answers All Flights inquiry Calls and respond.
- Updated On Flight Timing And Schedules.
- Connected with a communicatation Department
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Data Entry Operator
Leather Field Tannery
Sialkot
08.2013 - 12.2013
- Company Overview: Asia's Biggest Tannery till 2000
- Asia's Biggest Tannery till 2000
- Verified accuracy of data entered by comparing it to source documents.
- Maintained accurate logs of all activities performed in the course of daily work.
- Inputted customer data into computer database accurately and quickly.
Education
MBA - Banking And Finance
Virtual University of Pakistan
Sialkot03-2018
Bachelor of Commerce - Accounting And Finance
University of Punjab
Lahore08-2010
Intermediate in Computer Science - Computer
Board of Intermediate & Secondary Education
Gujranwala08-2007
Matriculation - Science
Board of Intermediate & Secondary Education
Gujranwala08-2005
Skills
- Communication Skills
- Problem-Solving
- Teamwork & Collaboration
- Adaptability & Flexibility
- Marketing
- Oracle/Seibel/CRM/T24 Software Operating
- Customer Dealing
- Marketing Expertise
- Customer service
- Team leadership
Certification
- Certified Teller Certificate from Allied Bank Limited
- Certification of Customer Services from Allied Bank Ltd.
- Certification of Informational Securities & Operational Risk Awareness
- Legendary Services
- Operational Risk Management
- Fair treatment of customer
- Compliance Risk Awareness
- AML Summit Challenge
- Green Banking
- Gender Sensitivity
- Compliance Risk AML/CFT awareness Session
Activities
- Reading Books
- Internet Browsing
- Cricket
Personal Information
- CNIC Number: 34604-0375980-1
- Father's Name: Rana Shoukat Ali
- Nationality: Pakistani
- Marital Status: Single
- Religion: Islam
Languages
English
Advanced
C1
Urdu
Proficient
C2
Timeline
Banking Services Manager
Allied Bank Limited
01.2014 - Current
Flight Inquiry Assistant
Sialkot International Airport
10.2013 - 12.2013
Data Entry Operator
Leather Field Tannery
08.2013 - 12.2013
Customer Relationship Manager
Telenor
01.2009 - 01.2014
MBA - Banking And Finance
Virtual University of Pakistan
Bachelor of Commerce - Accounting And Finance
University of Punjab
Intermediate in Computer Science - Computer
Board of Intermediate & Secondary Education
Matriculation - Science
Board of Intermediate & Secondary Education