SYED MUHAMMAD ASAD ALI BUKHARI
Mirpur ,Pakistan
Summary
Resourceful Banking Services Manager with substantial background in overseeing all banking operations,Account management, enhancing customer satisfaction and meeting business objectives. Strong leadership skills coupled with the ability to implement strategic planning and manage banking staff. Notable successes include creating efficient work processes, improving service quality and fostering positive relationships with clients.
Overview
5
5
years of professional experience
Work History
Banking Services Manager
ALLIED BANK LIMITED
MIRPUR AK, PK
12.2019 - Current
- Analyzed data from customer surveys to identify areas of improvement for the banking services department.
- Evaluated employee performance through monthly reviews and feedback sessions.
- Developed and implemented customer service standards, policies, and procedures.
- Monitored daily cash flows within the branch to ensure proper liquidity levels.
- Provided guidance on bank products and services to customers.
- Resolved customer complaints in an effective manner.
- Supervised a team of 8 banking professionals to ensure efficient operations.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Ensured compliance with banking regulations, laws, and guidelines.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Organized promotional events at local businesses to increase brand awareness among potential customers.
- Resolved customer complaints quickly and efficiently while ensuring satisfaction.
- Conducted regular staff meetings to review performance metrics and goals.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
M.COM (Master of Commerce) - Accounting And Finance
MUST BUSINESS SCHOOL
MIRPUR AZAD KASHMIR 04-2018
Skills
- Financial planning
- Operational efficiency
- Cash management
- Banking operations
- Branch management
- Anti-money laundering
- Fraud prevention
- Branch operations
- Effective communication
- Self motivation
- Adaptability and flexibility
- Resource allocation
- Cash flow management
- Financial management
- Relationship building
- Staff management
- Teamwork and collaboration
- Customer service
- Work planning
- Sage Accounting software
- MS office
- Video Editing
- Content Writing
- Social Media Management
- Account management
Languages
Urdu
First Language
English
Upper Intermediate
B2
Punjabi
Proficient
C2
Timeline
Banking Services Manager
ALLIED BANK LIMITED
12.2019 - Current
M.COM (Master of Commerce) - Accounting And Finance
MUST BUSINESS SCHOOL