ZAHRA BATOOL
Lahore
Summary
Results-driven retail operations leader with expertise in team management and sales enhancement. Experience as Floor In-Charge at Ideas by Gul Ahmed, overseeing daily operations, optimising inventory control, and refining visual merchandising. Proven skills in sales coordination as a Sales Executive at Khilafat Cola, focusing on accurate data tracking and distributor relations. Proficient in POS systems, Excel reporting, and MS Office Suite, with a strong focus on strategic planning.
Overview
3
3
Languages
1
1
Certification
8
8
years of professional experience
Work History
FLOOR INCHARGE
IDEAS BY GUL AHMED, EMPORIUM MALL
LAHORE
01.2024 - 01.2026
- Managed daily retail floor operations and supervised sales staff to enhance overall customer experience.
- Monitored sales targets and staff performance to ensure compliance with customer service standards.
- Handled customer complaints and supported staff training to improve service delivery and prepared daily sales reports for performance evaluation.
- Oversaw inventory availability, stock replenishment and product displays.
- (Two Years - Till Date)
SALES EXECUTIVE
KHILAFAT COLA
LAHORE
01.2023 - 01.2024
- Coordinated sales activities, ensuring timely follow-up with distributors and field teams to optimise sales performance.
- Maintained comprehensive sales records and operational reports, providing management with updated insights for strategic decisions.
- Tracked load-out and secondary sales data, addressing missing or inconsistent reports to improve data accuracy.
- (One Year)
CUSTOMER SUPPORT MANAGER
GHOOMO PHIRO
01.2018 - 01.2019
- Led support team members and collaborated with operations to resolve customer issues efficiently.
- Facilitated timely issue resolution and enhanced customer relationship management processes.
- Addressed customer inquiries and complaints via calls, messages, and social media, ensuring prompt and effective responses.
- (One Year)
Education
BS - Zoology
Government College University Faisalabad
01-2024
Skills
- Retail operations
- Inventory control
- Stock replenishment
- POS systems
- Sales performance optimisation
- Excel reporting
- MS Office Suite
- Visual merchandising
- Strategic planning
- Team leadership and motivation
- Customer service focus
LANGUAGES
Urdu
Proficient
C2
Punjabi
Proficient
C2
English
Proficient
C2
Certification
- COMPUTER CERTIFICATE: Certified from CCA Computer Certificate — TEVTA (2017)
- GRAPHIC DESIGNING: Certified from NEWTEC (2019)
Interests
- Culinary Arts & Cooking
- Reading & Continuous Learning
- Travel & Cultural Exploration
- Badminton & Recreational Sports
Timeline
FLOOR INCHARGE
IDEAS BY GUL AHMED, EMPORIUM MALL
01.2024 - 01.2026
SALES EXECUTIVE
KHILAFAT COLA
01.2023 - 01.2024
CUSTOMER SUPPORT MANAGER
GHOOMO PHIRO
01.2018 - 01.2019
BS - Zoology
Government College University Faisalabad