Yousuf Iqbal
Karachi, Sindh
Summary
Experienced IT professional with 14 years of expertise in network and system administration. Skilled in helpdesk support, system administration, and network administration at a mid-level capacity. Proven track record in managing multiple projects on national and international platforms. Strong analytical and problem-solving skills. Seeking opportunities to leverage creative, strategic, and technical expertise in a forward-thinking organization.
Overview
16
16
years of professional experience
Work History
Assistant Manager IT
Pakistan Stock Exchange
07.2023 - Current
- Oversee the daily operations of the Helpdesk team, including assigning and prioritizing tasks, monitoring performance, and ensuring adherence to service level agreements (SLAs).
- Provide technical guidance and support to the Helpdesk team, assisting with complex technical issues and escalations when necessary.
- Ensure that all incidents reported to the Helpdesk are logged, tracked, and resolved within agreed-upon timeframes. Monitor incident trends and implement proactive measures to prevent recurring issues.
- Supervise IT support services for all events taking place in the PSX Auditorium and trading hall, ensuring smooth technical operations.
- Manage and deliver IT support services to senior executives during critical meetings, including setting up Zoom and VC to VC configurations in boardrooms.
- Collaborate with external vendors and service providers to ensure the timely resolution of technical issues and the effective management of IT assets.
- Assist in managing IT assets, including hardware, software, and licenses, ensuring compliance with organizational policies.
IT Officer
Pakistan Stock Exchange
04.2021 - 06.2023
- Provide Level 1 support through the Managing Engine Ticket system, ensuring prompt resolution of tickets and addressing technical issues effectively.
- Deliver IT support services to senior executives during critical meetings, including Zoom and VC to VC setups in boardrooms.
- Offer IT support services for all events taking place in the PSX Auditorium and trading hall, ensuring smooth technical operations.
- Manage Trend Micro Apex Servers, including APEX Central, APEX One, and Encryptions, ensuring their proper functioning and maintenance.
- Handle Data Loss Prevention (DLP) requests from the ISO Department, assisting in copying user data within the PSX network as required.
- Maintain an inventory of hardware and keep accurate records of maintenance activities.
- Prepare and send weekly statistics of IT Helpdesk activities to the AGM IT, providing an overview during weekly infrastructure meetings.
- Install, configure, and maintain desktops and laptops running Windows 8/10 and macOS, ensuring they are up to date and functioning properly.
- Coordinate with the System Administrator and Network team to update host names and IP addresses of end-users, ensuring accurate department and VLAN assignments.
- Evaluate and recommend the purchase of computers, network hardware, peripheral equipment, and software, considering the organization's needs and budget.
Resident Engineer (SG Technical Pvt Ltd)
Pakistan Stock Exchange
10.2020 - 04.2021
- Provide Level 1 support through the Managing Engine Ticket system, ensuring prompt resolution of tickets and addressing technical issues effectively.
- Deliver IT support services to senior executives during critical meetings, including Zoom and VC to VC setups in boardrooms.
- Offer IT support services for all events taking place in the PSX Auditorium and trading hall, ensuring smooth technical operations.
- Manage Trend Micro Apex Servers, including APEX Central, APEX One, and Encryptions, ensuring their proper functioning and maintenance.
- Handle Data Loss Prevention (DLP) requests from the ISO Department, assisting in copying user data within the PSX network as required.
- Maintain an inventory of hardware and keep accurate records of maintenance activities.
- Prepare and send weekly statistics of IT Helpdesk activities to the AGM IT, providing an overview during weekly infrastructure meetings.
- Collaborate with the Manager Helpdesk on assigned laptop encryption activities, ensuring data security measures are implemented.
- Install, configure, and maintain desktops and laptops running Windows 8/10 and macOS, ensuring they are up to date and functioning properly.
- Coordinate with the System Administrator and Network team to update host names and IP addresses of end-users, ensuring accurate department and VLAN assignments.
- Evaluate and recommend the purchase of computers, network hardware, peripheral equipment, and software, considering the organization's needs and budget.
Senior Technical Lead (Remote)
International Trading And Technology
01.2019 - Current
- Install, configure, and maintain desktops and laptops running Windows 8/10 and macOS, ensuring they are up to date and functioning properly.
- Install, configure, and maintain Desktop and Web POS solutions of clients.
- Evaluate and recommend the purchase of computers, network hardware, peripheral equipment, and software, considering the organization's needs and budget.
- Document all the IT Assets of client IT infrastructure in Google Docs.
- Troubleshoot and resolve all the issues of Desktop POS of clients.
- Weekly maintenance of organization and clients websites and update all the recommended plugins and remove malwares.
Technical Manager (Remote)
SRTechno Inc
04.2016 - 04.2019
- Report to the Clients Key Manager and Company Owners indirectly, providing updates on IT support operations and ensuring client satisfaction.
- Lead the IT Support team, providing guidance and support to team members and ensuring the availability of necessary resources for work accomplishment.
- Manage the recruitment, selection, training, and performance evaluation of the IT Support team, maintaining a skilled and motivated workforce.
- Oversee IT solutions for each client, ensuring compliance with policies and addressing any technical issues or concerns.
- Collaborate with senior management on financial activities, including budgeting and preparing relevant reports.
- Maintain the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implemented information technologies.
- Recommend and implement improvements and efficiencies in IT support operations, reporting to the General Manager and indirectly to the Owners of the Companies.
- Analyze data and IT infrastructure for all clients, identifying areas for improvement and implementing necessary changes.
- Coordinate resources and timetables with user departments and data center to successfully complete projects.
- Maintain quality service by establishing and enforcing organization standards for IT support operations.
- Prepare technical documentation for senior management, providing insights and recommendations for IT initiatives and projects.
Senior Technical Lead (Remote)
SRTechno Inc
12.2013 - 03.2016
- Lead and manage the network and backup recovery management team, ensuring efficient task resolution and providing remote support.
- Schedule and perform weekly maintenance of client infrastructure, proactively informing Owners and Key persons about any potential issues or required updates.
- Implement content filtering and security policies to protect businesses from potential threats.
- Manage Active Directory user accounts and security groups, ensuring proper access controls and user management.
- Supervise and assign documentation tasks related to client network infrastructure, ensuring accurate and up-to-date records.
- Participate as a team member in client IT projects, collaborating with colleagues to meet project deadlines and deliver successful outcomes.
- Maintain firewalls, monitoring logs, troubleshooting firmware issues, and addressing security threats to ensure network security.
- Schedule monthly firewall backups to mitigate the risk of startup and configuration failures.
- Document client network infrastructure on a monthly basis, keeping comprehensive records for reference and analysis.
- Configure and manage VPN devices such as SonicWALL, Net Gear, and Juniper SA-700 to enable remote access for clients to company IT resources.
- Resolve Dell DRAC (Dell Remote Access Controller) issues on client servers using the Racadm command line utility, ensuring smooth server operations.
IT Executive
EA Consulting Pvt Ltd
06.2010 - 11.2014
- Handle network (VLAN) environment, troubleshoot issues, and ensure proper access to files by managing Tag ID changes and software installations.
- Manage network enhancements and provide support to various teams and users, ensuring technical documentation is published to meet business needs.
- Update Network Layout files used by AutoCAD and Node Configuration Files on Excel Sheet to assist in resolving network issues.
- Collaborate with senior team members to deploy new switches and firewalls in data centers and floor cabinets, implementing security measures to prevent unauthorized access.
- Manage and prioritize all queries and incidents via the incident system, ensuring timely resolution based on severity.
- Troubleshoot cabling infrastructure connectivity issues, including patch panels and patch cords.
- Collaborate with Senior Network Engineer to troubleshoot networked, routed, and interconnectivity issues, as well as network device configuration and low-level application interactions.
- Provide remote support to users using PointDev Ideal Administration.
- Collaborate with team members to resolve WSUS updates in computers and security updates in network appliances, ensuring devices are up to date with the latest security vulnerabilities and threats.
- Manage email systems and implement data backup and recovery processes with retention policies.
- Manage printers and facilitate resource sharing between users.
Assistant Technical Engineer
A.P.I.I.T Pakistan
04.2008 - 01.2020
- Install, configure, and maintain servers, desktops, and laptops, ensuring their optimal performance and functionality.
- Assist in server administration and virtualization tasks, supporting the smooth operation of the company's server infrastructure.
- Troubleshoot and maintain the IT infrastructure, including network connectivity, servers, and workstations, while keeping accurate records of maintenance activities.
- Manage the network connectivity nodes of the company, ensuring stable and reliable network operations for approximately 100 nodes.
- Evaluate and provide consultation for the purchase of computers, software, and network hardware, considering the company's needs and budget.
- Manage email systems and implement data backup and recovery processes with retention policies to safeguard critical company data.
- Troubleshoot and maintain network infrastructure, servers, and workstations, addressing any technical issues promptly and effectively.
- Respond to user inquiries and complaints, providing quick resolutions and excellent customer service.
- Manage inventory of hardware and maintain accurate records of maintenance activities.
- Assist in managing the company's network infrastructure, including Active Directory users, policies, network/web access, and necessary IT-related policies required by the company.
- Manage printers and facilitate resource sharing between users, ensuring smooth printing operations and efficient resource utilization.
Education
Bachelor of Science - Computing
Staffordshire University
Stoke On Rent, UK11.2009
Skills
- Time Management
- Customer Relations
- Microsoft Office Expertise
- Google Drive
- Windows Server (2003 upto 2022- AD, DNS, DHCP, Print, Backup, etc)
- Operating System - Windows, macOS, Linux, Android, iOS
- Antivirus Administration (Symantec, ESET, Trend Micro, Kaspersky)
- Firewall (SonicWALL, Fortinet)
- Microsoft ISA
- Network File Servers
- MS Exchange Online & On-Prem Server
- Remote Administration
- Cloud Backups
- CCTV & Access Control
- Switches and Routers
Projects
Projects I have successfully completed on Remote Job:
- Establishing a secure VPN tunnel between on-site and off-site locations with different partner companies.
- Leading the implementing of Server 2012 and setting up efficient file servers.
- Leading the smooth transition of email systems from Exchange Server 2003 and 2013 to Office365.
- Managing the implementation of FileMaker software for both client and server purposes.
- Collaborating with Descartes Systems to migrate the IES Logistics Application from an old server to a new server.
- Deploying SonicWALL Firewall at the head offices of various companies.
- Implementing on-site and off-site NAS storage with VPN connectivity using Cloud Station technology.
- Deploying macOS X Server for Mac desktops and seamlessly migrating data from the cloud to the Mac Server.
Certifications & Trainings
Certifications:
- Cloud Computing - NAVTTC (PMYSDP)
- VCP-DCV 5.5 - VMWare IT Academy
- CPISM - APTECH Computer Education
Trainings:
- Cisco Certified Network Associate - Cisco Network Academy
- MCITP (Windows 7) - Microsoft IT Academy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Manager IT
Pakistan Stock Exchange
07.2023 - Current
IT Officer
Pakistan Stock Exchange
04.2021 - 06.2023
Resident Engineer (SG Technical Pvt Ltd)
Pakistan Stock Exchange
10.2020 - 04.2021
Senior Technical Lead (Remote)
International Trading And Technology
01.2019 - Current
Technical Manager (Remote)
SRTechno Inc
04.2016 - 04.2019
Senior Technical Lead (Remote)
SRTechno Inc
12.2013 - 03.2016
IT Executive
EA Consulting Pvt Ltd
06.2010 - 11.2014
Assistant Technical Engineer
A.P.I.I.T Pakistan
04.2008 - 01.2020
Bachelor of Science - Computing
Staffordshire University
Similar Profiles
Shayaan Joudat AyazShayaan Joudat Ayaz
Intern at Pakistan Tobacco CompanyIntern at Pakistan Tobacco Company
Saiqa Ali AsadSaiqa Ali Asad
Tax Accountant, Corporate & Audit Manager at Meinhardt Pakistan (Private) LimitedTax Accountant, Corporate & Audit Manager at Meinhardt Pakistan (Private) Limited
SRUSHTI JOSHISRUSHTI JOSHI
Deputy Manager – Investigation Department at NATIONAL STOCK EXCHANGE OF INDIA (Largest stock exchange in India )Deputy Manager – Investigation Department at NATIONAL STOCK EXCHANGE OF INDIA (Largest stock exchange in India )