Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Yasir Iftikhar

Yasir Iftikhar

Customer Support Specialist
Lahore

Summary

Dedicated and results-driven Customer Support Representative with a proven track record of delivering exceptional service in fast-paced and dynamic environments. Possessing strong communication and problem-solving skills, I excel at efficiently addressing customer inquiries, resolving issues, and ensuring a positive experience. With a keen attention to detail and a commitment to maintaining a high level of customer satisfaction, I am adept at managing diverse tasks, collaborating with cross-functional teams, and adapting to evolving business needs. Eager to contribute my expertise in customer relations and service excellence to support organizational goals while continuously enhancing the overall customer experience.

Overview

7
7
years of professional experience
1
1
Certification
3
3
Languages

Work History

Team Leader, Sales Manager

Apex Bpo
02.2018 - 06.2023

Hiring and training new individuals, generating monthly revenue for the company through my team by selling and upselling.

Sales Officer

QRG (Quality Resources Group)
08.2017 - 12.2017

It was B2B, my job was to get the business owner on call and convince them to get their business online through SEO of their websites and landing pages.

Sales Officer

NZ Technologies
08.2016 - 06.2017

Targeting locals in the United States and try switching their companies for telecommunication services, building up the relationship with customers over the phone and converting them into sales.

Education

Bachelor of Arts - Language Arts Education

Punjab University
Lahore
05.2001 -

High School Diploma -

GED
Dubai UAE
05.2001 -

Skills

    Coaching

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Certification

Speech Certificate

Interests

Studying Comparative religions

Studying space sciences

Exploring new technologies

Timeline

Team Leader, Sales Manager

Apex Bpo
02.2018 - 06.2023

Sales Officer

QRG (Quality Resources Group)
08.2017 - 12.2017

Sales Officer

NZ Technologies
08.2016 - 06.2017

Bachelor of Arts - Language Arts Education

Punjab University
05.2001 -

High School Diploma -

GED
05.2001 -

Speech Certificate

Yasir IftikharCustomer Support Specialist