Syed Muzmil
Customer services
Lahore,Punjab
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Agent
Apex Bpo
10.2022 - 10.2023
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Customer Service Representative
Mindbridge Private
07.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Processed customer adjustments to maintain financial accounts
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Quality Assurance Analyst
Metro By T-Mobile
02.2021 - 07.2021
- Reported progress, test metrics and results to project stakeholders
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
- Organized and maintained work environment to allow for maximum productivity.
Customer Support Representative
Abacus Consulting BPO
01.2020 - 02.2021
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
Bachelor of Arts - Language Arts
A.I.O.U
Lahore, Punjab09.2020
Associate in Engineering - Automotive Engineering Technology
P.B.T.E
Lahore, Punjab08.2018
Lower Secondary Education - Science, Technology, And Society
Govt Boys School
Lahore, Punjab08.2016
Skills
- Creative problem solving
- Inbound and Outbound Calling, Email and Live Chat handling
- Service standard compliance
- Sales Strategies
- Account Acquisition and Retention
- Making Offers
Languages
Urdu
Native language
English
Proficient
C2
Punjabi
Advanced
C1
Timeline
Sales Agent
Apex Bpo
10.2022 - 10.2023
Customer Service Representative
Mindbridge Private
07.2021 - 09.2022
Quality Assurance Analyst
Metro By T-Mobile
02.2021 - 07.2021
Customer Support Representative
Abacus Consulting BPO
01.2020 - 02.2021
Bachelor of Arts - Language Arts
A.I.O.U
Associate in Engineering - Automotive Engineering Technology
P.B.T.E
Lower Secondary Education - Science, Technology, And Society
Govt Boys School
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