Waqas Ahmed Ejaz
IT Support Engineer
H#186,St#07,Sec 02, Airport Housing Society Opposite Gulberg Green, Islamabad.,Pakistan
Summary
Pursue a challenging career in a dynamic and progressive organization in order to fully utilize knowledge and creativity towards furtherance of own
and the company's goals. I'm looking for an opportunity that would help to build up skills and enjoy the growth of career. Knowledgeable support specialist bringing over 8 years' experience in helpdesk support, network administration and device support.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Principle Systems Technician
Inbox Business Technologies (Pvt) Ltd
Islamabad, Pakistan
12.2021 - Current
- Inbox Business Technologies Pvt Ltd is end to end IT solution and service Provider Company, communicating with staff or clients through an series of actions, either face to face, over the telephone or remotely to help set up systems or resolve issues.
- Troubleshooting system and network problems, diagnosing and solving hardware or software faults
- Replacing parts as required
- Providing support, including procedural documentation and relevant reports
- Responding within agreed time limits to call-outs.
- Implemented upgrades to hardware and software in existing installations, increasing productivity.
- Collaborated with clients, vendors and IT support staff during system creation, set up and maintenance.
- Troubleshot and resolved all arising technical issues related to systems.
- Prioritizing and managing many open cases at one time.
- Analysed, monitored and optimised current system performance to increase process efficiency.
IT Officer
Real Time Solution
Islamabad Pakistan
05.2017 - 04.2018
- New IT infrastructure installation for home and office users
- Cabling and Trucking for new building setup
- Networking and Computer related system troubleshooting
- Resolving slow internet problems for SOHO users
- Installation and maintenance of digital IP based CCTV cameras
Sales Executive
XAD Technologies LLC
Dubai UAE
12.2015 - 02.2017
- Promoting sales as per company designed policy
- Sales collection by visiting customers where customer is located in Abu Dhabi
- Submitting sales to Etisalat Re-seller section after completing customer documentation
- Ensuring the Location Based Management (LBM) Customer verification as per Etisalat policy.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Built long-term relationships with customers and generated referrals from existing clients.
Computer Operator
4U Trade & Serve (Pvt) Ltd
Islamabad,Pakistan
10.2013 - 11.2015
- Prepares equipment for operations by accessing software in computer, loading paper into printers and plotters, preparing for output
- Resolves user problems by answering questions and requests
- Ensures operation of equipment by completing preventive maintenance requirements and tests, following manufacturer's instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques.
Computer Lab Technician
Information Technologies Expert
Islamabad, Pakistan
01.2010 - 10.2013
- Completed value-adding tasks such as firmware upgrades and downgrades.
- Coordinated and executed routine hardware upgrades.
- Prioritized incoming tickets to facilitate maximum efficiency.
- Resolved service requests within target timeframes.
- Documented repairs in log book to maintain accurate records.
- Configured software and functions following specifications.
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Evaluated hardware, mouses and keyboards to determine performance.
- Troubleshot various incidents related to hardware, networks and software faults.
Education
3 Diploma of Higher Education - Computer Information Technology
Punjab Board of Technical Education
Lahore, Punjab, Pakistan 01.2011 - 12.2013
Metric - Computer Science
Al-Faisal Public Boys Secondary School Chaklala
Rawalpindi, PunjabComputer Applications 1 YEAR -
Swedish Institute of Technologies
Rawalpindi, PakistanCISCO Certified Network (3 Months Course) -
National Institute of Electronics
Islamabad,PakistanCertificate of Computer Hardware & Software - Hardware & Software
NAVTEC
Islamabad, Pakistan2010
Skills
Skills & Abilities
- Strong and effective communication skills
- Willing to accept new challenges& believe in teamwork
- Quick learner
- MS office
- OS Installation
- Hardware Technician
- Troubleshooting
- Router Configuration
- Laptops, Servers & System Parts Replacements
- Software installation
- Networking
- Systems support
- Microsoft Windows
- Microsoft Outlook
- Systems Analysis
Languages
English
Upper intermediate
Urdu
Advanced
Punjabi
Fluent
Arabic
Beginner
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits4-day work weekFlexible work hoursWork from home optionCompany CulturePersonal development programsTimeline
Principle Systems Technician
Inbox Business Technologies (Pvt) Ltd
12.2021 - Current
IT Officer
Real Time Solution
05.2017 - 04.2018
Sales Executive
XAD Technologies LLC
12.2015 - 02.2017
Computer Operator
4U Trade & Serve (Pvt) Ltd
10.2013 - 11.2015
3 Diploma of Higher Education - Computer Information Technology
Punjab Board of Technical Education
01.2011 - 12.2013
Computer Lab Technician
Information Technologies Expert
01.2010 - 10.2013
Metric - Computer Science
Al-Faisal Public Boys Secondary School Chaklala
Computer Applications 1 YEAR -
Swedish Institute of Technologies
CISCO Certified Network (3 Months Course) -
National Institute of Electronics
Certificate of Computer Hardware & Software - Hardware & Software
NAVTEC
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