Waqas Ahmed Ejaz
Opposite Gulberg Green, Islamabad.,Pakistan
Summary
Pursue a challenging career in a dynamic and progressive organization in order to fully utilize my knowledge and creativity towards furtherance of my own and the company's goals. I am looking for an opportunity that would help me to build up my skills and enjoy the growth of my career. Knowledgeable support specialist bringing over 8 years' experience in helpdesk support, network administration and device support.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Principle Systems Technician
Inbox Business Technologies (Pvt) Ltd
Islamabad, Pakistan
12.2021 - Current
- Ltd is end to end IT solution and service Provider Company, communicating with staff or clients through a series of actions, either face to face, over the telephone or remotely to help set up systems or resolve issues.
- Troubleshooting system and network problems, diagnosing and solving hardware or software faults
- Replacing parts as required
- Providing support, including procedural documentation and relevant reports
- Responding within agreed time limits to call-outs.
- Implemented upgrades to hardware and software in existing installations, increasing productivity.
- Collaborated with clients, vendors and IT support staff during system creation, set up and maintenance.
- Troubleshot and resolved all arising technical issues related to systems.
- Prioritizing and managing many open cases at one time.
- Analysed, monitored and optimised current system performance to increase process efficiency.
IT Officer
Real Time Solution
Islamabad Pakistan
05.2017 - 04.2018
- New IT infrastructure installation for home and office users
- Cabling and Trucking for new building setup
- Networking and Computer related system troubleshooting
- Resolving slow internet problems for SOHO users
- Installation and maintenance of digital IP based CCTV cameras
Sales Executive
XAD Technologies LLC
Dubai UAE
12.2015 - 02.2017
- Promoting sales as per company designed policy
- Sales collection by visiting customers where customer is located in Abu Dhabi
- Submitting sales to Etisalat Re-seller section after completing customer documentation
- Ensuring the Location Based Management (LBM) Customer verification as per Etisalat policy.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Built long-term relationships with customers and generated referrals from existing clients.
Computer Operator
4U Trade & Serve (Pvt) Ltd
Islamabad,Pakistan
10.2013 - 11.2015
- Prepares equipment for operations by accessing software in computer, loading paper into printers and plotters, preparing for output
- Resolves user problems by answering questions and requests
- Ensures operation of equipment by completing preventive maintenance requirements and tests, following manufacturer's instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques.
Computer Lab Technician
Information Technologies Expert
Islamabad, Pakistan
01.2010 - 10.2013
- Completed value-adding tasks such as firmware upgrades and downgrades.
- Coordinated and executed routine hardware upgrades.
- Prioritized incoming tickets to facilitate maximum efficiency.
- Resolved service requests within target timeframes.
- Documented repairs in log book to maintain accurate records.
- Configured software and functions following specifications.
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Evaluated hardware, mouses and keyboards to determine performance.
- Troubleshot various incidents related to hardware, networks and software faults.
Education
3 Diploma of Higher Education - Computer Information Technology
01.2011 - 12.2013
Metric - Computer Science
Computer Applications 1 YEAR -
CISCO Certified Network (3 Months Course) -
Certificate of Computer Hardware & Software -
Skills
- Strong and effective communication skills
- Willing to accept new challenges& believe in teamwork
- Quick learner
- MS office
- OS Installation
- Hardware Technician
Skills & Abilities
- Troubleshooting
- Router Configuration
- Laptops, Servers & System Parts Replacements
- Software installation
- Networking
- Systems support
Languages
English
Upper intermediate
Urdu
Advanced
Punjabi
Fluent
Arabic
Beginner
Reference
Will be furnished upon request.
Timeline
Principle Systems Technician - Inbox Business Technologies (Pvt) Ltd
12.2021 - Current
IT Officer - Real Time Solution
05.2017 - 04.2018
Sales Executive - XAD Technologies LLC
12.2015 - 02.2017
Computer Operator - 4U Trade & Serve (Pvt) Ltd
10.2013 - 11.2015
Punjab Board of Technical Education - 3 Diploma of Higher Education, Computer Information Technology
01.2011 - 12.2013
Computer Lab Technician - Information Technologies Expert
01.2010 - 10.2013
Al-Faisal Public Boys Secondary School Chaklala - Metric, Computer Science
Swedish Institute of Technologies - Computer Applications 1 YEAR,
National Institute of Electronics - CISCO Certified Network (3 Months Course) ,
NAVTEC - Certificate of Computer Hardware & Software,
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