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UZMA DOST MUHAMMAD
BRANCH SERVICE OFFICER
Karachi
Summary
Organized Branch Service Officer equipped with operations management skills. Excelled in enhancing customer loyalty through exceptional service, contributing to business growth by supporting sales team initiatives. Skilled in cash handling accuracy and adaptability, demonstrated significant improvements in branch operations.
Overview
4
4
years of professional experience
Work History
Branch Service Officer
Meezan Bank Ltd.
05.2022 - Current
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each day.
- Operated register for cash, clearing and debit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Collaborated closely with the sales team to identify potential customers for new account openings, contributing to business growth.
Amal Career Prep Fellowship
Amal Academy
07.2020 - 10.2020
- Implemented project-based learning activities to promote critical thinking skills and real-world applications of course content.
- Differentiated instruction for diverse learners, ensuring individualized support and academic growth.
- Coordinated field trips and guest speakers relevant to course topics, providing unique learning experiences that complemented classroom instruction.
- Planned and promoted career planning presentations, work experience and programs.
Education
Masters In Commerce (Mcom) - Accounting And Business Management
University Of Karachi
Karachi, Sindh, Pakistan 04.2001 -
Bachelors In Commerce (Bcom) - Accounting And Business Management
Government College Of Commerce & Economics
Karachi, Sindh, Pakistan 04.2001 -
Diploma In Information Technology (DIT) -
World Computer Institute
Karachi, Sindh, Pakistan 04.2001 -
Skills
Team Management
Operational Efficiency
Cash Handling Accuracy
Branch operations
Computer Skills
Self Motivation
Adaptability and Flexibility
Work Prioritization
Team Collaboration
Time Management
Interests
Languages
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Timeline
Branch Service Officer
Meezan Bank Ltd.
05.2022 - Current
Amal Career Prep Fellowship
Amal Academy
07.2020 - 10.2020
Masters In Commerce (Mcom) - Accounting And Business Management
University Of Karachi
04.2001 -
Bachelors In Commerce (Bcom) - Accounting And Business Management
Government College Of Commerce & Economics
04.2001 -
Diploma In Information Technology (DIT) -
World Computer Institute
04.2001 -