USMAN KHAN
BANKER
Kohat, Khyber Pakhtunkhwa
Summary
Accomplished Branch Service Officer at Bank Of Khyber, adept in operational efficiency and team management. Enhanced customer satisfaction and branch operations, leading staff with a focus on banking product knowledge and decision-making capabilities. Expert in cash handling accuracy and MS Office, ensuring top-notch service delivery and operational excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Branch Service Officer
Bank Of Khyber
01.2022 - Current
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Processed customers' deposits, transfers and cash withdrawals.
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Implemented risk management strategies to minimize potential losses from fraudulent activities or operational errors within the branch.
- Continuously updated knowledge of banking products and services, ensuring accurate and current information was provided to clients during consultations.
- Managed teller line operations, ensuring accurate cash handling procedures were followed at all times.
- Oversaw daily branch operations, maintaining a well-organized and efficient work environment for staff members.
- Trained staff on operating procedures and company services.
Education
Bachelor of Science - Economics
KOHAT UNIVERSITY OF SCIENCE AND TECHNOLOGY
Kohat, Khyber Pakhtunkhwa, Pakistan 04.2001 -
Higher Secondary School - Engineering (Pre-Engineering)
Govt.Post Graduate College Kohat
Kohat, Khyber Pakhtunkhwa, Pakistan 04.2001 -
Secondary School - Science Group
Iqra Public School And College Kohat
Kohat, Khyber Pakhtunkhwa, Pakistan 04.2001 -
Skills
Branch operations
Decision-making capabilities
Team Management
Operational Efficiency
Cash Handling Accuracy
Banking Product Knowledge
Operations Management
Accounts Receivable
Staff Management
Staff Training
Computer Skills
MS Office
Languages
Urdu, English
Native language
Certification
Batch Trainee Officer Bank of Khyber (2weeks)
Timeline
Batch Trainee Officer Bank of Khyber (2weeks)
03-2023
Branch Service Officer
Bank Of Khyber
01.2022 - Current
Bachelor of Science - Economics
KOHAT UNIVERSITY OF SCIENCE AND TECHNOLOGY
04.2001 -
Higher Secondary School - Engineering (Pre-Engineering)
Govt.Post Graduate College Kohat
04.2001 -
Secondary School - Science Group
Iqra Public School And College Kohat
04.2001 -