Muhammad Usman Khaleeq
Hasilpur, Punjab
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Healing Ways Aesthetics
07.2023 - Current
- Enhancing customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responding to customer calls and emails to answer questions about products and services.
Manager of Operations
Al Shifa Clinic
09.2021 - 06.2023
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among staff, reducing miscommunications.
Education
Bachelor’s (Mechanical) - Mechanical Engineering
School of Mechanical And Manufacturing Engineering, National University of Sciences And Technology
Islamabad, Pakistan12.2020
Skills
MS Excel
MS Word
Team Work
Adaptability
Leadership
Customer Support
Complaint Handling
Customer Focus
Data Entry
Certification
- Microsoft Office 2013 Certification
- C1 level certification by British Council
Languages
English
Advanced
C1
Urdu
Proficient
C2
Punjabi
Proficient
C2
Volunteer Experience
- Ideas Foundation, 2018-01-01, 2020-12-31, Worked for the welfare of Orphans at the SOS Children Village and also organized an event “Smile for a While.”
- Shaukat Khanum Memorial Cancer Hospital, 2017-01-01, 2017-12-31, Offered Services in the Engineering and Maintenance Department.
Hobbies and Interests
- Cricket
- Table Tennis
- Travelling
- Cooking
Timeline
Customer Service Officer
Healing Ways Aesthetics
07.2023 - Current
Manager of Operations
Al Shifa Clinic
09.2021 - 06.2023
Bachelor’s (Mechanical) - Mechanical Engineering
School of Mechanical And Manufacturing Engineering, National University of Sciences And Technology
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