Sports
Muhammad Nabeel Abbas
Customer Services Officer
Faisalabad
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Customer Service Officer
The Bank of Punjab Taqwa Islamic Bank
Faisalabad, Punjab, Pakistan
04.2021 - Current
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- A core responsibility of customer service is answering any simple issues that a customer may have
- Customer service provides reactive support and is the one to respond when an issue suddenly pops up
- Responsible for Document Controlling of 3 segment branch by scanning and uploading on Centralized Processing Unit
- Customer service acts as the frontline of defense and takes care of as many issues as possible
- Proactively identify the needs of potential customers and offer appropriate financial services and products, such as bank account opening, mortgage loan and personal loan, as well as make referrals of insurance and investment businesses
- Advise customers on bank services for their needs (e.g
- Loans and credit cards) Manage customer bank accounts; open, close and oversee transactions
- Resolve issues with banking services and accounts
- Refer clients to in-house financial experts, as needed
- Provide support to the branch by managing core branch functions for servicing customers in accordance with the high standards of service quality of the bank
- Responsible for the day-to-day interaction with customers of a fast-paced branch
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Solving customer problem
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
General Banking Officer
MCB Bank LTD
Faisalabad, Punjab, Pakistan
12.2016 - 04.2021
- Proactively identify the needs of potential customers and offer appropriate financial services and products, such as bank account opening, mortgage loan and personal loan, as well as make referrals of insurance and investment businesses
- Advise customers on bank services for their needs (e.g Loans and credit cards) Manage customer bank accounts; open, close and oversee transactions
- Resolve issues with banking services and accounts
- Refer clients to in-house financial experts, as needed
- Prepared employee documentation, routine evaluation measures and recommendations.
- Met with clients to generate new business and negotiate contracts.
- Supervised branch operations and made continuous improvements in each area.
- Represented bank at community events to establish strong ties and promote business.
- Gathered data and built financial models around key metrics.
- Set risk management policies to mitigate bank losses.
Education
Bachelor of Science (Honours) - Agriculture And Resource Economics
University of Agriculture, Faisalabad
Faisalabad, Pakistan 09.2012 - 06.2016
Intermediate - Pre Medical Group
Superior Group of Colleges
Faisalabad, Pakistan 09.2010 - 09.2012
Secondary School Certificate - Science Education
City Cadet School
Faisalabad, Pakistan 08.2008 - 08.2010
Skills
Computer SkillsMs WordMs ExcelMs PowerpointInternet BrowsingLanguage SkillsEnglishUrduSAP (FI , MM & ABAP configuration)
Service recommendations
Documentation and reporting
Inbound and outbound calling
Complaint resolution
Database Management
Account management
CRM
Recordkeeping strengths
Administrative support
Creative problem solving
Certification
IOSH Managing Safely
Interests
Outdoor Activities
Travel
Swimming
Exploring
Organizing events in community
Socialism
Volunteer in Social Activities
Timeline
OSHA Advance General Working Safety
08-2022
IOSH Managing Safely
06-2022
Customer Service Officer
The Bank of Punjab Taqwa Islamic Bank
04.2021 - Current
General Banking Officer
MCB Bank LTD
12.2016 - 04.2021
Bachelor of Science (Honours) - Agriculture And Resource Economics
University of Agriculture, Faisalabad
09.2012 - 06.2016
Intermediate - Pre Medical Group
Superior Group of Colleges
09.2010 - 09.2012
Secondary School Certificate - Science Education
City Cadet School
08.2008 - 08.2010