Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Usama Shafiq

Associate Client Relations
Islamabad

Summary

Driven and adaptable professional with a proven track record of success in Account Management and Customer Support. Seeking to leverage my comprehensive expertise, strong interpersonal skills, and commitment to excellence in a challenging role that allows me to contribute effectively to an organization's growth and success. Dedicated to delivering innovative solutions and exceeding expectations while fostering strong client relationships and upholding the highest ethical standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate Client Relations

Edge
09.2024 - Current
  • Managing client interactions to ensure satisfaction and loyalty.
  • Coordinating with internal teams to address client needs and deliver timely solutions.
  • Supporting client onboarding and maintaining detailed records of interactions.
  • Assisting in the development of client-focused strategies and process improvements.

Sales Order Specialist

Zones LLC
12.2021 - 01.2023
  • Process quotes and orders.
  • Coordinate and Raise bids.
  • Deal registration.
  • Process returns.
  • Ensure all customer reporting is accurate and complete in a timely fashion.
  • Resolve finance queries within an agreed SLA.

Client Account Manager

Zones LLC
04.2018 - 09.2021
  • Company Overview: (Managed Accounts of FedEx and CommScope)
  • Support External account directors by managing day to day customer requests and proactively service customer IT product needs within agreed SLA's.
  • Chase orders and lead times from our internal or externalsupport functions.
  • Answer customer enquiries.
  • Act as a trusted business advisor to the customer and utilise the knowledge of products, technology and services to help customers grow and thrive.
  • To meet with and develop strong business relations with relevant customers.
  • Drive Incremental gross margin within accounts through suggestive and inquiry selling.
  • Building and maintaining position relation with our partners.
  • To research the IT distribution supply chain.
  • To meet with and develop strong business relationships with relevant IT vendors (HP, Cisco, Dell, Lenovo, Netapp).
  • Attend all relevant trainings to stay on top of the relevant technologies and meet standards for tier 1 vendor accreditations.
  • Less than 5% order input error.
  • Customer satisfaction survey (minimum 4/5).
  • Invoice queries (0 queries past 30 days).
  • Opportunity maintenance (0 opportunities out of month).
  • (Managed Accounts of FedEx and CommScope)

Education

MBA - undefined

Bahria University
Islamabad
04.2018 - 9 2021

LLB - undefined

University of Peshawar

Skills

Account Management

Personal Information

Date of Birth: 04/30/93

Certification

Insurance Policy Service Specialist

Timeline

Associate Client Relations

Edge
09.2024 - Current

Insurance Policy Service Specialist

05-2024

Sales Order Specialist

Zones LLC
12.2021 - 01.2023

MBA - undefined

Bahria University
04.2018 - 9 2021

Client Account Manager

Zones LLC
04.2018 - 09.2021

LLB - undefined

University of Peshawar
Usama ShafiqAssociate Client Relations