Usama Baig
Karachi
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing 10 years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
International Sales Executive
Triton consultancy Pvt Ltd.
Karachi
05.2024 - Current
- Conducted regular reviews of existing accounts performance and strategized ways to maximize revenue growth.
- Created presentations and proposals to demonstrate product features and benefits to prospective customers.
- Ensured compliance with export laws and regulations for international sales operations.
- Generated leads through cold calling prospective clients.
- Executed creative marketing campaigns designed to increase showroom traffic.
- Developed relationships with customers to promote repeat business opportunities.
Operation Supervisor
Al-Hamrani Fuchs Petrolatum Co.
Jeddah
03.2022 - 05.2023
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Maintained accurate records of employee attendance and performance reviews.
- Recruited, interviewed and selected employees to fill vacant roles.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Ensuring compliance with all safety, environmental, and regulatory standards.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
Station Supervisor
Al-Hamrani Fuchs Petrolatum Co.
Makkah
04.2016 - 05.2022
- Conducted regular audits of stations to identify any potential problems or areas needing improvement.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Ensured that all equipment was functioning properly at all times by performing routine inspections and preventive maintenance tasks.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Maintained accurate records of inventory levels at the station in order to meet customer demand.
- Operated machines and equipment to complete work assignments or to assist workers.
- Performed regular maintenance checks and identified any repair needs before they became serious issues.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Assisted in developing new processes or procedures for improving efficiency at the station.
- Implemented strategies to reduce costs while ensuring smooth operation of the station's services.
- Estimates repair costs and makes sure that parts or services are completed in a timely manner.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Delivered high level of service to customers in effort to build upon relationships for future.
- Completed day-to-day duties accurately and efficiently.
Service Advisor
Suzuki IG Motor
Karachi
12.2015 - 03.2016
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Surpassed sales goals through implementation of successful marketing strategies.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Oversaw warranty counseling process to manage expense controls.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Prepared invoices for services rendered and collected payments from customers.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints in an efficient and courteous manner.
- Promoted available products and services to customers during service, account management and order calls.
- Excelled in exceeding daily credit card application goals.
- Recommended additional, useful services to customers to increase overall sales.
Technician
Shahnawaz Pvt. LTD (Authorized Dealer of Mercedes Benz)
Karachi
02.2014 - 09.2014
- Authorized Dealer of Mercedes Benz egister system to ring up customer purchases, process payments, and issue receipts.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Completed scheduled appointments on time to drive quality service.
- Provided technical support services to customers via phone or email communication.
- Updated logs and job reports for completed and pending service calls at shift end.
- Can use Diagnostic testers (STAR DIAGNOSIS) for troubleshooting related to engine and ECM.
- Can perform mechanical diagnose and servicing (engine, A/C system, brakes, suspension, steering etc.)
- Doing P.D.I & diagnose faults & final checking.
- Followed safety practices to safeguard against injury and damage to property.
Technician
Suzuki Danish Motor
Karachi
01.2010 - 12.2011
- Assisted with more complex repairs including engine overhauls, transmission replacements, suspension work, and electrical system diagnostics.
- Performed routine maintenance functions on diesel equipment, forklifts and trailing equipment.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Removed old oil, replace filters and added correct amount of new Engine oil.
- Performed basic maintenance and repair services on vehicles such as changing oil, replacing air filters, rotating tires, and inspecting brakes.
- Worked alongside technicians providing regular service, troubleshooting and upgrading equipment.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Cleaned shop area daily to maintain a safe working environment.
- Planned work procedures using charts, technical manuals and experience.
- Disposed of waste according to local regulations.
- Repaired, replaced and adjusted brakes.
- Supported lead mechanic by completing routine repair work, changing tires and replacing batteries.
- Used maintenance checklist to document inspection and accurate diagnosis of vehicle issues.
Education
Bachelor of Technology - Mechanical Engineering
Indus University
Karachi02-2013
Diploma Associate Engineering - Auto And Diesel Engines
St. Patrick’s Technical School
Karachi 10-2010
Matriculation Board of Secondary Education - Science Education
Freedom Academy School
Karachi 04-2007
Skills
- Logistics Coordination
- Quality Assurance
- Customer Relations
- Project Management
- Safety Oversight
- Staff Supervision
- Inventory Coordination
- Team Training
- Project Planning
- Talent Recruitment
- Fleet Management
- Staff Scheduling
- Operating Procedures
- Work Planning
- Customer Service
- Documentation and Reporting
- Team Leadership
- MS Office
Languages
English
Upper Intermediate
B2
Arabic
Intermediate
B1
Urdu
Proficient
C2
Timeline
International Sales Executive
Triton consultancy Pvt Ltd.
05.2024 - Current
Operation Supervisor
Al-Hamrani Fuchs Petrolatum Co.
03.2022 - 05.2023
Station Supervisor
Al-Hamrani Fuchs Petrolatum Co.
04.2016 - 05.2022
Service Advisor
Suzuki IG Motor
12.2015 - 03.2016
Technician
Shahnawaz Pvt. LTD (Authorized Dealer of Mercedes Benz)
02.2014 - 09.2014
Technician
Suzuki Danish Motor
01.2010 - 12.2011
Bachelor of Technology - Mechanical Engineering
Indus University
Diploma Associate Engineering - Auto And Diesel Engines
St. Patrick’s Technical School
Matriculation Board of Secondary Education - Science Education
Freedom Academy School
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