Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Abida Ramzan

Karachi

Summary

Creative and team-driven BBA student with a curious mind and a passion for learning. Thrives in collaborative spaces and eager to explore real-world business challenges with purpose and energy.

Overview

3
3
years of professional experience

Work History

Social Media & Chat Support Representative

iFlogics Call Center
02.2023 - 10.2025
  • Created and scheduled engaging posts in Facebook groups as per campaign goals.
  • Handled real-time client communication via chat with professionalism and clarity.
  • Ensured prompt responses to inquiries, building trust and satisfaction.
  • Collaborated with the team to maintain brand consistency and timely content delivery.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Website Formatting & Content Writing

Soft Tech Magento
07.2025 - 08.2025
  • Developed and formatted engaging, SEO-friendly website content to enhance visibility and user engagement.
  • Edited and proofread content for accuracy, grammar, and brand consistency.
  • Optimized page layouts and formatting for improved readability and navigation.
  • Integrated images, videos, and info graphics to complement written material.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Education

Intermediate -

Degree College for girls
05.2024

BBA - Marketing

Ilma University
Karachi
08-2028

Skills

  • Problem Solving
  • Time Management
  • Customer Relationship Management
  • Business Research & Market Analysis
  • Digital Marketing Basics
  • Business Communication
  • Teamwork and collaboration
  • Multitasking and prioritization

Languages

Urdu
Native or Bilingual
English
Native or Bilingual

Hobbies and Interests

Creative writing or blogging., Traveling & exploring new cultures., Photography., Social media content creation.

Timeline

Website Formatting & Content Writing

Soft Tech Magento
07.2025 - 08.2025

Social Media & Chat Support Representative

iFlogics Call Center
02.2023 - 10.2025

Intermediate -

Degree College for girls

BBA - Marketing

Ilma University

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Abida Ramzan