Umair Tahir
Islamabad
Summary
Dynamic professional with extensive experience at ZONG CMPAK, excelling in network configuration and operational efficiency. Proven track record in process automation and team leadership, achieving a 30% reduction in employee hours. Skilled in data analysis and vendor coordination, driving optimal performance in complex environments. Bilingual and a strategic thinker. Ambitious Executive successful at setting policies, improving performance, and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive LH Configuration
ZONG CMPAK
Islamabad
05.2022 - Current
- Managing the integration, modification, and bandwidth scaling for corporate clients, ensuring optimal performance and service delivery.
- Comprehensive hands-on experience in configuring, integrating, expanding, optimizing, and swapping across the optical domain, covering OTN, PTN, SDH, OLT, and ONTs.
- End-to-end configuration and support for multi-vendor transport networks
- IP/VLAN planning for a radio network based on 2G, 3G, and 4G technologies, and corporate clients.
- Perform O&M of IP/MPLS access/metro networks, L2/L3 devices, such as Huawei IPRAN, Cisco routers, and switches.
Executive NOC Configuration (Back Office)
ZONG CMPAK
Islamabad
03.2019 - 05.2022
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Prepared staff work schedules and assigned team members to specific duties.
- Lead insourcing of network configuration from Huawei and ZTE.
- 2G, 3G, and 4G Access Network Configurations, Analysis, PTA Lockout.
- Leading 2G, 3G, and 4G network expansions project.
- Lead Energy-Saving Projects Analysis and Implementation (ZTE/Huawei)
- Zero Traffic Cases troubleshooting (Huawei/ZTE).
- CDR, CSSR, NWD Monthly Analysis, and Escalation to Concern Teams (Huawei)
- Routine audits and health checks are conducted to ensure the smooth performance of the overall network management system, along with the preparation and implementation of relevant policies and processes.
- Administrator of all Huawei, ZTE, and Nokia EMSs in Network (currently working on ZTE).
- Technical investigation and analysis of major activities and events in the network.
- Coordinated and streamlined back office manual routine tasks by simplifying and automating processes by 20%.
Shift Leader NOC FO
ZONG CMPAK
Islamabad
06.2016 - 03.2019
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Monitored employee performance and provided feedback for improvement.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Supervising and managing the NOC Front Office shift of CN, RAN, EAS, TXN, VAS, and LDI engineers in 24/7 routine monitoring.
- Leading the team to perform operation and maintenance of RAN, CN, VAS, TXN, and LDI, and L-I/II configurations.
- Performing traffic analysis in order to identify KPI degradations during the network outages and correlate issues with respect to outages handling and escalations.
- Timely escalation of all network outages/events to stakeholder teams and management.
- Assuring assigned Level-I/II configuration tasks as per predefined SOPs.
- Preparing assigned reports/SMS notifications as per management requirements, i.e. 12/3 hours down sites/cells (nationwide), respectively, Shift.
- Coordinating with the BO team, vendors for issues relating to NMS, OSS, auto TT, SMS alerts, and performance data availability issues, etc.
- Ensuring sustained optimal performance of the front office shift by effective monitoring of escalations and other daily routines/tasks.
- Maintaining shift discipline as outlined in company policy and 24/7/365 operations guidelines, ensuring follow-up of NOC SLAs and OLAs with stakeholders and vendors.
- Ensuring follow-up of NOC SLAs and OLAs with stakeholders and vendors.
NOC Front Office Engineer
ZONG CMPAK
Islamabad
06.2013 - 06.2016
- First-level site maintenance, fault troubleshooting, intimation, escalation, and coordination with the Field Operations Department to maintain maximum network uptime.
- Rectification of faults and alarms in HUAWEI using IMANAGER.
- Rectification of faults and alarms in ALU (Nokia) using 9153 OMCR.
- Reporting of Daily Statistics and Escalated Faults.
- Reporting of daily outages and root cause analysis.
- Generation, monitoring, and escalation of TTs (trouble tickets) related to current down sites and internal, external alarms to FOPs, RAN, and core network.
- OMCR-related support to field engineers for corrective and preventive maintenance (CM and PM) activities.
- 24/7 NOC monitoring experience on Huawei, ZTE, and ALU (2G, 3G, 4G) OMCRs.
- Created detailed reports outlining the progress made on specific tasks within a given timeline.
- Analyzed potential problems that could arise during a project's execution and developed solutions accordingly.
Team Lead/CSO Call Center
ZONG CMPAK
Islamabad
12.2011 - 05.2013
- Team management of 310(Help Line) Call Center agents
- Conducting Sessions on daily/weekly basis with the team to enhance their quality of taking calls, time management and to give them knowledge about new products and packages
- Solving Problems/issues faced by customers
- Quality check on the agents by listening to their live or recorded calls
- Customer satisfaction related new projects implementation
- Managed and analyzed call center data resulting in 30% cost reduction of employee hours and increasing call center efficiency by 15%
Education
Bachelors - Electrical Engineering
Federal Urdu University for Arts, Science and Technologies
Islamabad, Pakistan01.2009
H.S.S.C - Pre-Engineering
Board of Intermediate and secondary education Gujranwala
Gujranwala, Pakistan01.2005
S.S.C - Matriculation Science
Board of Intermediate and secondary education Gujranwala
Gujranwala, Pakistan01.2003
Skills
- Power BI
- Root cause analysis
- Project scheduling
- Process modeling
- Design of experiments
- Net Numen (ZTE U31)
- I Manager U2020 (Huawei)
- MS Office (Excel, Word, PowerPoint, Outlook, Visio, Lync)
- Inspur Performance Management System
- SQL
- CRM
- Network configuration
- Bandwidth management
- Data analysis
- Team leadership
- Process automation
- Vendor coordination
- Operational efficiency
- Technical documentation
- Training and development
- Project planning
- Networking
- Analytical skills
- Leader
- Bilingual
- Team player
- Strategy
Accomplishments
- In sourcing of access network Configuration
- Pioneer of in-sourcing Network Configuration(2G/3G/4G) from Huawei and ZTE which resulted in huge financial benefits for the Company
- Energy Saving Project
- Designed, architect and implement energy saving project in 2017 nationwide, which resulted in 12%-16% energy bill saving.
- Automation
- Automized outage escalation process by introducing auto call, results in accurate outage escalation better reporting
Training
- Telecom technologies learning LTE
- Microsoft excel basic and intermediate
- Data Analysis and machine learning
- 5G basic Architecture training
STRENGTHS
- Team management
Proven ability to lead, coordinate, and motivate teams to achieve targets efficiently and collaboratively
- Problem solving
Successfully led a team to identify the root cause of call drops in different regions, which resulted in a reduction of call drops by 10%
- Project management
Managed a team of five engineers to complete a major project two weeks ahead of schedule, saving $50,000 in resources
- Innovation
Developed a new automated process of auto call that reduced outage time by 15%, leading to a significant increase in network uptime
Certification
- CCNA
- 5G basic architecture training
- Data analysis and machine learning
- Microsoft Excel: basic and intermediate
- Telecom technologies learning LTE
Languages
Urdu
First Language
English
Advanced (C1)
C1
Punjabi
Intermediate (B1)
B1
Timeline
Executive LH Configuration
ZONG CMPAK
05.2022 - Current
Executive NOC Configuration (Back Office)
ZONG CMPAK
03.2019 - 05.2022
Shift Leader NOC FO
ZONG CMPAK
06.2016 - 03.2019
NOC Front Office Engineer
ZONG CMPAK
06.2013 - 06.2016
Team Lead/CSO Call Center
ZONG CMPAK
12.2011 - 05.2013
Bachelors - Electrical Engineering
Federal Urdu University for Arts, Science and Technologies
H.S.S.C - Pre-Engineering
Board of Intermediate and secondary education Gujranwala
S.S.C - Matriculation Science
Board of Intermediate and secondary education Gujranwala
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