Umair Shah
Satellite Town,Pakistan
Summary
Experienced in developing commercial partnerships and implementing customer retention strategies, with a strong understanding of pricing structures and customer demographics. Skilled in outbound selling techniques, promotions planning, and sales strategy formulation. Adept at conducting market research to inform business decisions and drive growth.
Experienced professional with focus on customer care and relationship management. Enhance customer satisfaction and loyalty through clear communication and problem-solving skills. Create positive customer experiences by leveraging deep understanding of customer needs and company policies.
Advertising and marketing professional knowledgeable about consumer preferences and patterns. Thorough in tracking market trends, competitor activities and consumer behaviour to create highly successful campaigns. Experienced across industries and channels.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Regional Sales Manager
Engro Corporation LTD
Karachi, Sindh
07.2023 - Current
- As the Regional Sales Manager spearheading the UgAi Project across Sindh, I am proud to be leading an initiative that revolutionizes the agricultural landscape for local farmers. This project empowers farmers by offering them the opportunity to directly purchase fertilizers from the company, eliminating intermediaries and ensuring access to quality products at competitive prices.
Our commitment to innovation goes beyond just providing fertilizers. Through precision farming techniques, we guide farmers in adopting modern agricultural practices that significantly enhance productivity and sustainability. These techniques, aligned with international standards, enable farmers to make data-driven decisions, optimize resources, and improve overall crop yield.
The UgAi Project is not just about increasing crop production but transforming the farming experience by introducing new practices that are both environmentally sustainable and economically viable. Through comprehensive training, support, and access to cutting-edge farming solutions, we are fostering a new generation of farmers equipped with the tools and knowledge to succeed in an ever-evolving agricultural market.
By focusing on quality, efficiency, and sustainability, the project is poised to play a pivotal role in elevating farming standards in Sindh, contributing to both the economic growth of the region and the well-being of its agricultural community. As we continue to expand our reach, we are excited to see the positive impact on farmers, their families, and the broader agricultural ecosystem. - Boosted brand visibility by planning and executing regional sales strategies.
- Led team training sessions to increase product knowledge and sales techniques.
- Developed competitive pricing strategies for increased market share.
- Analysed market trends and competitor activities for strategic planning purposes.
Area Sales Manager
Engro Corporation LTD
Hyderabad, Sindh
07.2018 - 06.2023
- Managing the mainstream line of the business of UREA DAP and NP Sales
- Managing 115 Dealers Network
- Implemented innovative sales techniques, always staying ahead of competition.
- Analysed sales data to identify areas of improvement and devise strategies accordingly.
- Negotiated best-possible prices for maximised profit levels.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
Area Manager Piriority Services
Ufone PAK Telecom
Karachi, Sindh
07.2010 - 06.2013
- Managing the TOP Priority and Corporate Customers of High Revenue Generated Accounts
- Coordinated several successful marketing campaigns contributing to market expansion.
- Oversaw successful product launches contributing to increased market share.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Customer Care Executive
Ufone PAK Telecom
Hyderabad, Sindh
07.2006 - 06.2009
- Enhanced customer satisfaction by resolving complaints efficiently.
- Managed high-volume call centre for prompt customer service.
- Strengthened brand reputation with professional and empathetic responses to inquiries.
- Boosted company image through efficient problem resolution.
- Maintained detailed records of customers' interactions, processed adjustments to accounts.
- Coordinated with other departments for seamless customer service delivery.
- Communicated effectively with diverse clientele, resolved wide range of queries and concerns.
- Facilitated positive consumer experience through active listening and empathy.
Education
BBA Hons - Business Administration
Isra University
Hyderabad 01.2003 - 12.2005
Intermediate - PRE-MEDICAL
Muhammad Institute of Science & Technology (MIST)
Mirpur Khas 01.2001 - 12.2002
Skills
- Customer retention strategies
- Commercial partnerships development
- Outbound selling techniques
- Pricing structures knowledge
- Customer demographics understanding
- Promotions planning skills
- Sales strategy familiarity
- Market research expertise
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Languages
English
Fluent
Urdu
Native
Sindhi
Advanced
Punjabi
Native
Affiliations
- Playing Cricket
- Travelling
Accomplishments
- 2013 - Zarkhez Champion Award received in Bangkok (Thailand)
- 2014 - Best Performer Nationwide received in Phuket (Thailand)
- 2015 - Best Sales Officer Award received in Istanbul (Turkey)
- 2017 - Best SSP Seller award received in (Malaysia)
- 2018 - TOP UREA Performer award Nationwide received in (France)
Received 6 Best Performance Awards
Certification
Certificates
- Marketing Analytics: Know your customer by MACQUARIE University Sydney-Australia
- Successful Presentation by University of Colorado Boulder
- Customer Segmentation and Prospecting by Northwestern University
- Harnessing the disruption of generative AI
- Building & Leading Teams
- Manager Toolkit
- Diversity, Equity $ Inclusion leaders program awareness and acceptance
- Generative AI and Its Impact to Everyday Business
- Rookie to Rockstar_ Mastering Professional Effectiveness
Marketing Conferences
- Marcon 2013 Phuket (Thailand)
- Marcon 2014 Bangkok (Thailand)
- Marcon 2015 Istanbul (Turkey)
- ECD Event 2016 Amsterdam (Netherland)
- Marcon 2017 Kuala Lumpur (Malaysia)
- ECD Event 2018 Paris & Germany (Frankfurt)
References
References available upon request.
Timeline
Regional Sales Manager
Engro Corporation LTD
07.2023 - Current
Area Sales Manager
Engro Corporation LTD
07.2018 - 06.2023
Area Manager Piriority Services
Ufone PAK Telecom
07.2010 - 06.2013
Customer Care Executive
Ufone PAK Telecom
07.2006 - 06.2009
BBA Hons - Business Administration
Isra University
01.2003 - 12.2005
Intermediate - PRE-MEDICAL
Muhammad Institute of Science & Technology (MIST)
01.2001 - 12.2002
Certificates
- Marketing Analytics: Know your customer by MACQUARIE University Sydney-Australia
- Successful Presentation by University of Colorado Boulder
- Customer Segmentation and Prospecting by Northwestern University
- Harnessing the disruption of generative AI
- Building & Leading Teams
- Manager Toolkit
- Diversity, Equity $ Inclusion leaders program awareness and acceptance
- Generative AI and Its Impact to Everyday Business
- Rookie to Rockstar_ Mastering Professional Effectiveness
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