UMA KALSOOM
Faisalabad, Domicile,pakistan
Summary
I want to enrich my knowledge of banking strategies and methods. Hoping to secure a position as a banker in an organization where my abilities will be maximized. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
10
10
years of professional experience
Work history
Customer Service Officer
MCB
- Attend a session on AML & CFT at Circle Office Faisalabad
- Participate in Session regarding ‘Service For Life & IT Security”
- Awarded by Spot Award in July 2015
- Job description
- Authorize transactions after scrutinizing signature, date, amount in words and figures on cash withdrawal cheques and particulars on cash deposit slips, Sale/Purchase of Prize bonds, RTCs issued after proper verification to customer for ensuring complete compliance
- Authorize & verify Internal transfer, PO, DD, MT, TT, clearing and collection of above teller limits to come up to the customers demands and achieve satisfaction
- Signature cards scanning of account holder after opening of account and admission of signature by BOM or BM and review system reports of control accounts and G.L heads and balancing to ensure smooth function
- Maintanance of Zakat Declaration & Tax Exemption Certificates
Branch Operation Manager
Faysal Bank Pvt Ltd
Tandlianwala, Punjab
03.2023 - Current
- Controlled resources by department and tracked use in [Software].
- Designed and implemented training to further develop staff based on business goals.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Drafted procedural statements and guidelines for company-wide use.
Operation Manager
MCB
08.2021 - Current
Teller service Supervisor
MCB
06.2019 - 08.2021
General Banking Officer
MCB
06.2016 - 06.2019
General Banking Officer
MCB
03.2013 - 06.2016
Education
MBA - Finance
Govt College University
2018
B.Com - undefined
Agriculture University
2007
Intermediate - undefined
2005
B.I.S.E Faisalabad - undefined
2003
Skills
- Computer Skills
- Expert in operating SYMBOL software used in MCB BANK LTD
- Microsoft Office (Ms Word, Ms Excel, Ms PowerPoint), Internet
- Operating system (Window XP)
Additional Information
- -8 . Religion : Islam
Languages
Urdu
Native
English
Advanced
Malay
Elementary
Timeline
Branch Operation Manager
Faysal Bank Pvt Ltd
03.2023 - Current
Operation Manager
MCB
08.2021 - Current
Teller service Supervisor
MCB
06.2019 - 08.2021
General Banking Officer
MCB
06.2016 - 06.2019
General Banking Officer
MCB
03.2013 - 06.2016
Customer Service Officer
MCB
MBA - Finance
Govt College University
B.Com - undefined
Agriculture University
Intermediate - undefined
B.I.S.E Faisalabad - undefined
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