TOSEEF LATIF

• Successfully launched new product
• Built and maintained strong relationships with top clients
• Managed sales promotions and marketing strategies
• Cultivated and maintained strategic alliances with key partners and vendors.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed sales and marketing data for improved strategies

• Directly reporting to Directors leading role to all branches of Meezab Group in major cities of Pakistan

Lahore Head Office

Islamabad

Karachi

Sialkot

Gujranwala

• Leading all above branches
• Leading Reservation Department in Head office Lahore
• Lead Hajj Bookings and Operations in Pakistan
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Attended industry events and conventions to explain sales opportunities.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Monitoring and Licensing of Travel Agencies
• Registration of New Hotels , inspections and Licensing
• To inspect services were providing one star to Five Star Hotels Under Law of Department.
• Met with customers to resolve issues and build productive relationships.
• Evaluated performance and progress, and made proactive adjustments.
• Investigated issues and developed effective solutions.
• Kept teams on task to complete milestones on time.

• Ensure compliance with company and industry policies and procedures
• Managing daily operations, especially customer service and administrative
• Developing and implementing sales plans
• Conducting regular sales and operations meetings
• Supervising credit control and recovery department for timely recovery of credit sales
• Supervising the operations of booking, hotel reservation & visa processing departments Interacting with customers on a regular basis to ensure business services satisfaction
• Reviewing performance of employees
• Recruiting, vetting, interviewing, and hiring new employees
• Organizing training programs for branch and trade partners personnel
• Developing, reviewing, and improving administrative systems and policies
• Reviewing and improving operating procedures
• Assessed employee performance and developed improvement plans.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Engaged employees in business processes with positive motivational techniques.

• Managed sales promotions and marketing strategies
• Identifies and generates leads through networking, cold-calling and marketing, converting into key accounts
• Arrange product features based on customers' needs
• Manages the recovery
• Expanded client base by setting up meetings and telephoning marketing decision-makers and agencies
• Coordinates and leads service review meetings to ensure customer satisfaction

• Built sales roadmap in line with sales targets across the portfolio of B2B brands
• Identified and reviewed clients’ marketing requirements in order to create tailored solutions
• Mentored team members to enhance professional development and accountability in workplace.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Expanded client base by setting up meetings and telephoning marketing decision-makers and agencies

• I dynamically responsible for sales and purchase of bio mass fuel, marketing of the new products and customer relationship management
• Generated repeat business through exceptional customer service.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Collaborated with shipping team to track shipments, verify orders and handle product returns.
• Compiled status and performance reports for team leaders to address company strengths and weaknesses.
• One month certified training on Customer care
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.