Talha Khalid
Lahore
Summary
Dynamic and adaptable professional with extensive experience in customer service and e-commerce management. Proven track record in managing Amazon stores, PPC management, and logistics. Excellent communication skills and a skilled multitasker with a strong focus on delivering outstanding customer experiences.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Amazon Account Manager (Private Label)
Mindbridge
06.2022 - Current
- Managed 3 private label Amazon accounts, overseeing inventory, sales, and customer interactions
- Developed and implemented PPC campaigns to drive traffic and increase sales while maintaining ACOS at below 30%
- Conducted competitor analysis to identify opportunities for product improvement and market expansion.
- Implemented strategies to manage stock levels, preventing overstock and stockouts.
- Utilized Amazon Seller Central tools to track performance metrics and identify areas for improvement.
Customer Service Specialist
Mindbridge
12.2020 - 06.2022
- Provided top-tier customer service for Uber clients, handling inquiries and resolving issues efficiently
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
Bachelor's Degree, English Language and Literature -
University of the Punjab
01.2019 -
FSc, Biology/Biological Sciences - undefined
Punjab College
03.2017 - 05.2019
Matriculation, Biology - undefined
Dar-E-Arqam
05.2015 - 05.2017
Skills
Inbound Sales
Customer Service Management
PPC (Pay Per Click)
Logistics Management
Import/Export Operations
Spreadsheets
English Proficiency
Data Analytics
Project Management
Relationship building and management
Skilled Multi-tasker
Account Management
Certification
IELTS, 8 bands (IELTS Official), A3-PK011-S-9115866
Hobbies
Cinephile, Music, Literature,
Timeline
Amazon Account Manager (Private Label)
Mindbridge
06.2022 - Current
Customer Service Specialist
Mindbridge
12.2020 - 06.2022
Bachelor's Degree, English Language and Literature -
University of the Punjab
01.2019 -
FSc, Biology/Biological Sciences - undefined
Punjab College
03.2017 - 05.2019
Matriculation, Biology - undefined
Dar-E-Arqam
05.2015 - 05.2017
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