Talha Khalid

• Manage email correspondence for all accounts, categorizing and assigning tasks to relevant team members.
• Track Amazon updates and promotions by regularly reviewing account emails.
• Monitor PPC performance, implementing adjustments as needed and analyzing the effects of changes.
• Record Cost of Goods (COGs) in advance to ensure accurate updates upon shipment check-ins.
• Optimize search terms, filtering and refining keywords for better performance.
• Track IPI score fluctuations, addressing potential risks to maintain optimal inventory performance.

• Update payment sheets weekly for tactical expenses and reconcile costs.
• Generate detailed reports, including sales, traffic, profitability, and PPC performance reports for each store.

• Respond to technical and non-technical queries via calls and live chats, providing timely support to customers.
• Deliver basic troubleshooting assistance, ensuring effective resolution of user issues.
• Document customer interactions in Uber's proprietary CRM, Uber Bliss, to maintain accurate records.
• Communicate with clients via email, following up on their cases using Salesforce tools.
• Report application defects to software engineers by documenting and raising issues on JIRA.
• Handle customer complaints by diagnosing issues, proposing effective solutions, and ensuring follow-ups for complete resolution.
• Manage escalated clients, effectively de- escalating situations to achieve customer satisfaction.