Syed Yousuf Ali
IT Implementation/Support/PM/BA
Karachi
Summary
Highly skilled and Gifted worker with 4+ years of experience in IT Support, successful at completing lucrative and intensive projects. Solution-driven professional excelling in a highly collaborative work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Senior Implementation Engineer
Logiciel Services
Karachi, Sindh
06.2024 - Current
- Worked on FIX protocols and FIX configurations.
- Coordinated with global teams during large-scale implementations, ensuring smooth communication among stakeholders despite language barriers or time zone differences.
- Ensured smooth transitions during system upgrades by providing hands-on support to users throughout the process.
- Maintained up-to-date documentation on system configurations, ensuring easy access to information for troubleshooting purposes.
- Identified areas for improvement in existing configurations, resulting in significant cost savings and resource optimization.
IT Support Engineer
ITANZ GROUP
01.2022 - 05.2024
- Analyze and document Customer requirements and change requests.
- Vetting potential clients, projects, partnerships, etc.
- Responsible for multiple projects.
- Email monitoring and organizing.
- As a project manager, assembles and leads a team of skilled professionals.
- Assigning roles, setting clear expectations, and facilitating effective communication among team members.
- Responsible for Solution Quality, SLA Adherence, and Process Compliance for Business Applications.
- Maintaining and working on the Service Desk.
- Act as the central point of communication for core team members, management, business partners, and other stakeholders on delivery and support tasks.
IT Project Manager/Business Analyst
Digital Edge
9 2022 - 12.2023
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Led a team of IT professionals to successfully complete a major IT project on time and within budget.
- Implemented project lifecycle management processes to ensure project requirements were documented and tracked throughout the project.
- Developed a comprehensive project plan that outlined the key tasks and milestones for a major consulting project, resulting in the successful completion of the project on time and within budget.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
Implementation and Support Engineer
Sofcom Pvt. Limited
1 2020 - 1 2022
- Implementation and Deployment of web-based and mobile app Human Resource Management applications on Client Site and Cloud Environment.
- Query analyzing through SQL server to resolve data-related issues within the application.
- Gathering customization requirements from clients and communicating them to the Development team and Engineers.
- Manual Testing of Software Application.
- Successfully implemented Harmony HCM in various organizations in Pakistan.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Education
Bachelor of Science - Statistics
University of Karachi
Karachi, Pakistan 04.2001 -
Skills
Time Management
Customer Service
Microsoft Excel
Ability to Work in a Team
Microsoft Office
Project Management
Agile Project Management
IT Project Management
Business process improvement
SQL Proficiency
FIX Protocols
Confluence
GIT HUB
JIRA
Projects
Exchange for Change: Gather, review and analyze business and technical requirements. Helping coordinate EFC with the container deposit schemes by developing a portal and website for their vendors and clients. Also, customizing and assisting in functional facilities on Oracle ERP and CRM that EFC is using.
Department of Health, Victoria: Build and maintain the portal for DOH to maintain and update their Assets and Buildings data. Building integration with other systems and applications to update and synchronize data for the organization.
BCBSA: Scrum Master for Mobile App Development. Led a team of highly skilled developers to improvise the accessibility features within the mobile application of Blue Cross Health Department.
WTW: Project Manager for multiple clients. Lead coordinator for IT projects and managing a team of developers working on the life insurance applications and portal.
Implementation Projects Client List:
- Unilever Pakistan
- Bayer Pakistan
- TCS Pakistan
- Bank Al Habib
- Sante Pharmaceuticals
Certification
Web Application Development
Timeline
Senior Implementation Engineer
Logiciel Services
06.2024 - Current
IT Support Engineer
ITANZ GROUP
01.2022 - 05.2024
Bachelor of Science - Statistics
University of Karachi
04.2001 -
IT Project Manager/Business Analyst
Digital Edge
9 2022 - 12.2023
Implementation and Support Engineer
Sofcom Pvt. Limited
1 2020 - 1 2022
Web Application Development
Microsoft Office
Linux Mastery
SQL Bootcamp
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