Shakir Ullah
Business Development Executive
Summary
Dynamic and results-driven professional with strong expertise in sales and customer service. Proven ability to build lasting client relationships, identify growth opportunities, and implement effective strategies to exceed revenue targets. Passionate about delivering value, driving business success, and ensuring customer satisfaction.
Overview
6
6
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Sales Business Development Executive
NSOL BPO
Islamabad, Balochistan
09.2024 - Current
- Conducting 800+ daily outbound calls to connect with realtors & business owners needing services like SMM, CRM, TC & more.
- Actively hunting & qualifying leads for digital services like content creation, admin tasks, and web development.
- Scheduling same or next-day Zoom calls with senior consultants to pitch tailored business solutions.
- If a lead doesn't show, initiating lead nurturing strategies to keep engagement alive.
Customer Service Executive
Tribe Consulting (Papa John's)
Islamabad, Balochistan
04.2022 - 07.2024
- Responsible for managing incoming customer calls, Placing orders, answering inquiries, and providing solutions to customer issues.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responsible for analyzing customer data, such as customer feedback and call volume, to identify trends and opportunities for improvement.
Customer Success & Account Management Specialist
Sybrid (Pvt.) Ltd
12.2018 - 03.2022
- McDonald's Project : Led a 10-member team, achieving 95% on-time performance in order management, upselling, and inbound/outbound support.
- Haier Project : Drove a 25% revenue boost via strategic marketing collaboration and streamlined logistics, reducing complaints by 40% .
- Medical Billing Project : Optimized insurance claim accuracy and resolved disputes, cutting payment delays by 30% through proactive follow-ups.
Education
Bachelor of Arts - Private
Abbottabad University of Science & Technology
I.com - Commerce/Business
Board of Intermediate Education-Karachi
Matric - Science
Board of Secondary Education- Karachi
Karachi, SD 04.2025 - 08.2015
Skills
🔹 GoHighLevel Expert – Automation, workflows, pipelines, & lead nurturing
🔹 Lead Generation , Reputation Management & CRM Specialist
🔹 Canva Expert – video editing, reels, and marketing visuals
🔹 Social Media Management , Website Development & Data scraping Expert
Certification
INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM (IELTS), 01/01/17, 5.5 overall out of 9.0
Timeline
Matric - Science
Board of Secondary Education- Karachi
04.2025 - 08.2015
Sales Business Development Executive
NSOL BPO
09.2024 - Current
Customer Service Executive
Tribe Consulting (Papa John's)
04.2022 - 07.2024
Customer Success & Account Management Specialist
Sybrid (Pvt.) Ltd
12.2018 - 03.2022
I.com - Commerce/Business
Board of Intermediate Education-Karachi
Bachelor of Arts - Private
Abbottabad University of Science & Technology
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