SHAHID RAMZAN
Mian Channu, Punjab,PB
Summary
Proven leader in educational and customer relationship roles, notably at Walk N Talk, where I leveraged CRM expertise and exceptional communication skills to enhance customer satisfaction and drive sales. Spearheaded innovative academic programs at The Read Public Higher Secondary School, significantly improving school performance and student engagement through strategic curriculum development.
Overview
8
8
years of professional experience
Work History
Customer Relationship Management (CRM)
Walk N Talk
Broadway UK (Remote)
09.2020 - Current
- Exhibited functional knowledge of Customer Relationship Management (CRM) and applications in managing customer interactions, improving customer satisfaction, and driving sales.
- Established positive working relationships with peers and management through clear communication and teamwork initiatives.
- Resolved customer complaints and inquiries professionally, fostering positive relationships with patrons.
Higher Secondary School Principal
The Read Public Higher Secondary School
Mian Channu Pakistan
09.2020 - Current
- Implemented innovative academic programs to address diverse learning needs of the student population.
- Spearheaded initiatives focused on social-emotional learning, promoting mental health awareness within the school
- Enhanced overall school performance by implementing strategic plans and monitoring progress.
- Monitored teacher effectiveness through classroom observations and constructive feedback sessions aimed at supporting professional growth.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
English Literature Teacher
Govt College Of Commerce
Mian Channu Pakistan
09.2016 - 12.2017
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Education
Master of Science - Applied Linguistics
National University of Computer And Emerging Sci
Lahore Pakistan06.2019
Bachelor of Science - BSML (Bachelor of Science in Modern Languages)
National University of Modern Languages
Islamabad Pakistan01.2016
Intermediate HSSC - (PRE MEDICAL)
Govt Degree College
Mian Channu Khanewal, Pakistan (BISE Multan)09.2011
Matriculation (HSS) - Science Education
Govt Model High School Mian Channu
Khanewal, Pakistan (BISE Multan)08.2008
Skills
- Customer Relationship Management (CRM)
- Handling Difficult Customers
- School records management
- Management Team Leadership
- Communication Management
- Presentation Skills
- Curriculum Development and Instructional Planning
- Microsoft Office tools
- Classroom Management and Student Engagement
Languages
Urdu
Native language
English
Proficient
C2
French
Elementary
A2
Timeline
Customer Relationship Management (CRM)
Walk N Talk
09.2020 - Current
Higher Secondary School Principal
The Read Public Higher Secondary School
09.2020 - Current
English Literature Teacher
Govt College Of Commerce
09.2016 - 12.2017
Master of Science - Applied Linguistics
National University of Computer And Emerging Sci
Bachelor of Science - BSML (Bachelor of Science in Modern Languages)
National University of Modern Languages
Intermediate HSSC - (PRE MEDICAL)
Govt Degree College
Matriculation (HSS) - Science Education
Govt Model High School Mian Channu