Makki Tahir
Lahore
Summary
I am a results-driven professional with a proven track record in customer service, business development, team leadership, and recruitment for international companies. My experience spans CRM management, client relations, and the recruitment process, with a focus on delivering top-tier results. I'm passionate about contributing to organizational growth by leading teams, nurturing client relationships, and driving business development strategies. I'm now seeking to apply my skills in a dynamic company that values growth, innovation, and teamwork.
Overview
7
7
years of professional experience
Work History
Customer Relationship Management (CRM) Manager
WhiteAce Healthcare
Lahore
11.2024 - Current
- Company Overview: A UK-based healthcare recruitment company specializing in placements for nursing homes, care homes, and private hospitals.
- · Led business development initiatives to establish and maintain long-term client relationships.
- · Managed the entire recruitment process, from sourcing to onboarding, ensuring a seamless experience for clients and candidates.
- · Oversaw invoicing and financial processes, ensuring accuracy and timely payments.
- · Mentored and guided a team, aligning their efforts with business goals and client expectations.
Founder & Managing Partner
Digit 9 Hiring Ltd
Lahore
08.2022 - 11.2024
- Company Overview: A UK-based recruitment company that deals in health and social recruitment for nursing homes, care homes, and private hospitals.
- · Co-founded and scaled a successful recruitment agency catering to clients.
- · Led a team of business development executives, recruiters, and data analysts, streamlining operations and enhancing efficiency.
- Developed strategic business growth plans, securing new partnerships and strengthening existing relationships.
- · Managed client accounts, supervised invoicing, and ensured operational excellence.
Customer Support Team Lead
Astra CC
Lahore
08.2021 - 07.2022
- Company Overview: UK-based insolvency program service provider.
- · Managed a team of customer support executives, ensuring top-tier service standards.
- · Provided coaching, feedback, and performance monitoring to enhance customer satisfaction.
- · Handled client inquiries, offering clear and effective solutions to maintain customer trust.
CRM Specialist & Business Development Executive
Focus Recruitment Ltd
Lahore
11.2018 - 07.2021
- Company Overview: UK-based healthcare recruitment firm.
- · Managed CRM communications, scheduling interviews, and gathering client feedback.
- · Spearheaded business development strategies, leading to significant client acquisition and retention.
- · Built and maintained strong client relationships, ensuring a steady pipeline of recruitment opportunities.
Customer Support Executive
TransData International
Lahore
05.2018 - 10.2018
- Company Overview: USA-based call center specializing in client data validation.
- Provided high-quality customer support for data validation, ensuring the accuracy of client-submitted data
- Communicated with third-party organizations to validate data and maintain stringent quality control
Education
Matriculation - Computer Science
The Educator School
Phool Nagar, Punjab, Pakistan03-2015
Skills
- Customer Relationship Management (CRM): Expert in managing client accounts, ensuring consistent engagement and satisfaction
- Business Development & Client Acquisition: Skilled in identifying opportunities, securing partnerships, and fostering long-term relationships
- Team Leadership & Coaching: Passionate about motivating teams, aligning them with company objectives, and driving performance
- Recruitment & Talent Acquisition: Strong expertise in sourcing, interviewing, and placing top-tier candidates in competitive industries
- Data Management & Validation: Proven ability to maintain accurate, high-quality data for business operations
- Microsoft Office Proficiency: Advanced knowledge of Microsoft Word, Excel, and Outlook for efficient client coordination and documentation Multilingual Communication: Fluent in English, Urdu, Punjabi, with basic proficiency in Arabic
- Invoicing & Financial Management: Experienced in handling invoicing, ensuring financial accuracy, and streamlining payment processes
- Problem-Solving & Communication: Strong analytical and interpersonal skills, capable of resolving complex challenges effectively
Accomplishments
- Co-founded Digit 9 Hiring Ltd.
Successfully scaled a recruitment agency from the ground up, creating lasting relationships with clients.
Languages
Urdu
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1
Personal Attributes
- · Highly adaptable and solution-oriented professional.
- · Committed to continuous learning and professional development.
- Passionate about fostering strong relationships and delivering exceptional service.
Timeline
Customer Relationship Management (CRM) Manager
WhiteAce Healthcare
11.2024 - Current
Founder & Managing Partner
Digit 9 Hiring Ltd
08.2022 - 11.2024
Customer Support Team Lead
Astra CC
08.2021 - 07.2022
CRM Specialist & Business Development Executive
Focus Recruitment Ltd
11.2018 - 07.2021
Customer Support Executive
TransData International
05.2018 - 10.2018
Matriculation - Computer Science
The Educator School
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