Rohaan Hussain
Customer Services Representative
Islamabad
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of post-secondary education
Work History
Customer Services Representative
C2O Cabcall Outsource
Islamabad
02.2023 - Current
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Cooperated with customers to provide services from clients
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor Of Computer Science - Computer And Information Sciences
Sarhad University
Islamabad 05.2023 - Current
Ongoing -
Beacon House School System
Sufi City,Mandi Bahauddin 08.2011 - 06.2016
Ongoing - Medical Sciences
Superior College
Sat Sira Chowk,Mandi Bahauddin 08.2020 - 07.2022
Skills
Customer services
Timeline
Bachelor Of Computer Science - Computer And Information Sciences
Sarhad University
05.2023 - Current
Customer Services Representative
C2O Cabcall Outsource
02.2023 - Current
Ongoing - Medical Sciences
Superior College
08.2020 - 07.2022
Ongoing -
Beacon House School System
08.2011 - 06.2016
Similar Profiles
Muhammad Asakur TariqMuhammad Asakur Tariq
Customer Service Representative at Cabcall OutsourceCustomer Service Representative at Cabcall Outsource
Nouman AsgharNouman Asghar
Operations Director at Cabcall ExpertsOperations Director at Cabcall Experts
Sharoze KhawajaSharoze Khawaja
Fleet Dispatcher at CabCall InternationalFleet Dispatcher at CabCall International