Rana Gulraiz
Senior IT Infrastructure And Cloud Engineer
Summary
Experienced IT professional with 14 years of expertise in IT network design, implementation, and optimization. Proficient in managing and optimizing cloud environments across Azure Cloud, AWS (Amazon Web Services), Evolve Cloud, and Contabo Cloud. Expert in deployment and configuration of network infrastructure, including routers, switches, firewalls, and software applications. Skilled in installing, configuring, and maintaining Windows/Linux servers and Cisco infrastructure. Adept at troubleshooting and diagnosing hardware/software network issues, providing root-level administration support, and applying best practices for cloud security, cost management, and performance optimization.
Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.
Overview
11
11
years of professional experience
21
21
Certifications
Work History
Cloud Engineer
Premier BPO, LLC.
8 2022 - Current
- Managed IT services operations, including cloud (AWS, Azure) and on-premises infrastructure.
- Monitored IT portals, managed outages, and performed triages to maintain service continuity.
- Utilized metrics to optimize application and infrastructure performance, reducing downtime.
- Led migration projects from on-premises data centers to cloud environments, minimizing disruption.
- Enhanced cloud efficiency through automation and implemented security best practices.
- Provided technical support, resolved complex issues, and collaborated with software engineers on cloud infrastructure.
- Recommended new cloud technologies and drove DevOps principles to improve team collaboration and system performance.
DataCenter Managed Services Engineer
FocusTSI
11.2021 - 08.2022
- Managed comprehensive datacenter operations, including network management, server maintenance, backup solutions, virtualization, and cloud computing.
- Provided end-to-end support to ensure optimal performance and reliability.
- Administered and supported a wide range of backup solutions, including Veeam, Zerto, Barracuda, Datto, BDR, Acronis, and Intronis.
- Oversaw remote management and patching using tools such as Continuum RMM, TeamViewer, Screen Connect, and ConnectWise.
- Implemented security measures with various vendors including Fortinet, Cisco, Meraki, Palo Alto, Barracuda, SonicWall, Sophos, Trend Micro, Webroot, and SentinelOne.
- Effectively managed server infrastructure and disaster recovery processes while working remotely.
- Ensured timely and accurate backup reporting and resolved server patches and errors to maintain system integrity and performance.
Network Manager
AirCod Technologies
05.2021 - 12.2021
- Fortinet Products : Managed and configured FortiGate Firewalls, Forti Access Points, Forti Endpoint Manager, Forti Authenticator, and FortiVoice to enhance network security, optimize performance, and streamline endpoint management.
- Cisco Technologies : Administered and maintained Cisco routers, switches, and ASA firewalls to ensure robust and reliable network connectivity and security.
- Server Management : Oversaw the installation, configuration, and maintenance of servers to support various business applications and services.
- Virtualization : Implemented and managed Hyper-V and VMware environments to support virtualized workloads, improve resource utilization, and facilitate disaster recovery.
- Office 365 : Managed Office 365 deployment, including user management, configuration of email services, and integration with other productivity tools.
- IPSec VPNs : Configured and managed IPSec VPNs to secure remote access and site-to-site connections.
- Security : Implemented comprehensive security measures, including firewall policies, intrusion detection, and endpoint protection, to safeguard the organization's IT infrastructure.
- Backup Solutions : Utilized Veeam, OneDrive, and Windows Backup solutions to ensure data protection, regular backups, and rapid recovery in case of data loss.
- Storage : Managed TrueNAS storage systems to provide scalable and reliable storage solutions, including data management and capacity planning.
- Assisted in the planning of data center migrations to accommodate rapid business expansion without disrupting services.
- Developed comprehensive disaster recovery plans to safeguard critical data and minimize operational disruptions.
Deputy Manager IT ( Infrastructure)
Maple Leaf Cement Factory Limited
5 2015 - 5 2021
- Managed WAN, LAN, and WLAN operations.
- Revamped infrastructure using Cisco's layered approach.
- Deployed and secured Juniper SRX and FortiGate firewalls.
- Implemented Cisco Meraki SD-WAN.
- Renegotiated WAN links with ISPs and managed budget.
- Led datacenter revamp and site integrations.
- Migrated from IBM Lotus Notes to Exchange 2016 with O365.
- Configured NMS for real-time monitoring.
- Conducted preventive maintenance for all hardware.
- Managed video conferencing and Microsoft Teams deployment.
- Implemented daily automated backups and telecom management.
- Oversaw FM 200 fire safety installations in data centers.
- Manager Asterisk server and call center.
Team Lead IT Systems
Ibex Group of Companies
03.2013 - 05.2015
- Provide technical support for hardware software providing exceptional customer service in response to incoming service requests
- Troubleshoot problems with PCs, servers, software, communications devices
- Troubleshoot PC Thin & Thick Client desktop systems, software and peripherals, Briefing Display devices, Video Teleconference devices
- Provide end user desktop and networking support with other technicians via phone, email in person
- Maintain desktops, laptops, PDAs, printers, peripherals software
- Respond to calls and email requests for technical, desktop server support by working troubles tickets as directed
- Control inventory including maintaining PC/printer/hardware stock updating database accordingly
- Responsible for Installation, configuration management of wired LAN/WAN network
- Participate in multiple IT projects at the same time
- Respond to critical support issues as needed
- Provide remote location support including travel as needed.
Education
Master's Degree - Computer Science (MCS)
COMSATS Institute of Information Technology
Comsats Institute Of Information Technology 01.2014 - 2016.05
Skills
Cloud Migration
Certification
(MCITP) Enterprise Administrator on Windows Server 2008, Microsoft
Timeline
DataCenter Managed Services Engineer
FocusTSI
11.2021 - 08.2022
Network Manager
AirCod Technologies
05.2021 - 12.2021
Master's Degree - Computer Science (MCS)
COMSATS Institute of Information Technology
01.2014 - 2016.05
Team Lead IT Systems
Ibex Group of Companies
03.2013 - 05.2015
Cloud Engineer
Premier BPO, LLC.
8 2022 - Current
Deputy Manager IT ( Infrastructure)
Maple Leaf Cement Factory Limited
5 2015 - 5 2021
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