Zahid Hussain

ASSISTANT MANAGER - DEC 2025

• Led and supervised a team of cloud and system engineers, ensuring timely resolution of incidents and service requests
• Oversaw deployment, monitoring, and optimization of cloud resources to ensure high availability and performance.
• Ensured infrastructure security by implementing firewall rules, access controls.
• Led incident response and root cause analysis for infrastructure outages and service disruptions.
• Ensured compliance with organizational security policies and regulatory requirements.

LEVEL 3 | NOV 2024- NOV 2025

• Managed and mentored a team of cloud engineers to enhance skills and professional growth.
• Conducted regular performance evaluations, providing constructive feedback to team members.
• Led deployment and optimization of cloud infrastructure on OpenStack KVM, VMware, and Citrix XEN.
• Developed and executed strategies for cloud migrations, upgrades, and integrations.
• Created disaster recovery and backup strategies to ensure business continuity.

LEVEL 2 | DEC 2022- NOV 2024

• Managed Linux servers (CentOS, Red Hat, Ubuntu) and Windows servers efficiently.
• Configured and maintained hypervisors, including XenServer, VMware, and OpenStack KVM.
• Set up and managed DNS servers (BIND, PowerDNS) alongside web servers (Nginx, Apache).
• Executed server replication processes using Lsync/Rsync for data integrity.
• Configured hosting platforms such as Plesk, WHM/cPanel, and Virtualmin/Webmin.
• Orchestrated network and server monitoring with PRTG and Zabbix tools.

LEVEL 1 | MARCH 2021- DEC 2022

• Configured cloud-based resources, including virtual machines and storage solutions.
• Monitored system performance and uptime, resolving technical issues promptly.
• Executed routine updates, patch management, and health checks for Linux and Windows servers.
• Maintained network connectivity while reporting discrepancies to senior engineers.
• Delivered end-user support for infrastructure queries and troubleshooting tasks.

• Provided prompt support and resolved issues while adhering to SLA requirements.
• Utilized troubleshooting skills and technical knowledge to minimize downtime and enhance system reliability.