QASIM IQBAL
Fitness Manager | Team Leader | Client Engagement Specialist
Vancouver
Summary
Results-driven leader with a passion for fitness, client service, and high-performance team development. Consistently surpassing KPIs, with a proven track record of driving member engagement and coaching teams to achieve peak performance. In 2024, took a deliberate career break to provide family caregiving while actively pursuing professional development, including working towards an NSCA Certified Strength and Conditioning Specialist certification. I am now fully available and recharged, eager to bring strong leadership skills, client-focused service, and operational excellence to a dynamic fitness management role.
Overview
12
12
years of professional experience
Work History
Area Sales Manager
IWG PLC
Vancouver, BC
10.2023 - 04.2024
- Developed compelling sales presentations and participated in negotiations with key clients to influence and close deals.
- Consistently achieved and surpassed key performance indicators (KPIs), such as monthly sales targets of 100 square meters and a revenue of C$100k as well as 15 deals per month.
- Facilitated communication and coordination between different teams to streamline processes and improve overall efficiency
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Implemented customer-centric initiatives to enhance client satisfaction and retention rates.
Area Sales Manager
IWG PLC
10.2021 - 01.2023
- Managed a cluster of business centres measuring over 400 square meters .
- Consistently exceeded individual monthly target of 100 square meters as well as cluster sales targets from Q4 2021 till Q4 2022.
- Successfully closed and retained high-value clients in Pakistan through effective consultative sales strategies and excellent customer service.
- Assisted in hiring, training and supervision of Sales Managers. Administered and implemented strategy to support area sales goals.
- Monitored flexible working trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Community Engagement & Operations Manager
IWG PLC
04.2018 - 09.2021
- Provided exceptional customer service to customers and ensuring a monthly Net Promoter Score of at least 90% , increasing client retention by 70% and Month-on-Month revenue growth of 10% for the respective business centre.
- Helped reduce 25% CAPEX cost through transparent HVAC tender process and supervised project till completion.
- Slashed IT recurring cost 50% through efficient Vendor Management, by negotiating pricing while ensuring continuation and enhancement of services.
- Closed and retained three high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Project Manager
AB GROUP
02.2017 - 04.2018
- Managed operations, sales, marketing and strategic aspects of “Naval Anchorage Gwadar” with direct reporting to Chairman.
- Developed and retained a channel network of over 500 real-estate agents for marketing and sale of housing scheme, and act as primary Point-Of-Contact for any project related inquiry.
Business Risk Manager
STANDARD CHARTERED BANK PAKISTAN
12.2013 - 04.2016
- Designed and improved business processes to ensure business growth while making sure appropriate risk and control measures are in place.
- Conducted Root Cause Analysis against identified risks and issues. Monitored resolution by establishing new and/or change existing processes.
- Accountable for all process improvements and operational risks identified during internal, external and regulatory audit within Corporate Banking.
CDD Execution Specialist
STANDARD CHARTERED BANK PAKISTAN
06.2012 - 12.2013
Education
BBA - Marketing
IQRA University
04.2001 -
Skills
- Team Leadership & Staff Development
- Community Engagement & Inclusion
- Results-Based Planning
- Client-Centered Service Delivery
- Process Improvement & Reporting
- Cross-Functional Collaboration
- Club Operations & Administration
- Customer Relationship Management
- Coaching & Mentorship
- Member Engagement & Retention
- Sales & KPI Achievement
- Team Leadership & Staff Development
Certifications
- NSCA - Certified Strength and Conditioning Specialist (In Progress) Expected Completion: June 2025
- CanFitPro - Personal Training Specialist (2023)
- American Council on Exercise (ACE) - Certified Personal Trainer (2019)
Transitional Strengths for Fitness Leadership
- Spearheaded high-performing teams that consistently exceeded sales and client service targets in diverse environments.
- Increased client retention by over 70% and sustained a monthly Net Promoter Score (NPS) above 90% through consistently delivering personalized, high-impact member experiences.
- Developed and executed client-focused strategies that generated consistent month-on-month revenue growth.
- Demonstrated a strong passion for fitness, personal wellness, and team development through volunteer coaching and ongoing certification.
- Managed administration, vendor relationships, and reporting processes to optimize operational efficiency.
- Excelled at coaching and mentoring team members, fostering a high-performance, inclusive environment that supports personal and professional growth.
Fitness & Community Involvement
- Volunteered as a Health and Wellness Coach for a women-focused non-profit organization in 2023.
- Educated members on healthy eating habits, nutrition principles, and weight management strategies.
- Conducted personalized static and dynamic postural assessments to design individualized exercise programs aligned with client goals.
- Promoted physical and mental well-being through inclusive, supportive coaching and education.
Timeline
Area Sales Manager
IWG PLC
10.2023 - 04.2024
Area Sales Manager
IWG PLC
10.2021 - 01.2023
Community Engagement & Operations Manager
IWG PLC
04.2018 - 09.2021
Project Manager
AB GROUP
02.2017 - 04.2018
Business Risk Manager
STANDARD CHARTERED BANK PAKISTAN
12.2013 - 04.2016
CDD Execution Specialist
STANDARD CHARTERED BANK PAKISTAN
06.2012 - 12.2013
BBA - Marketing
IQRA University
04.2001 -
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