Travel
Owais Majid
Operations Management
Federal.B. Area
Summary
Operations management team lead , my objective is to utilize my skills and experience to ensure the successful planning, coordination, and execution of projects. I aim to contribute to the growth and profitability of the business by ensuring exceptional customer service and managing resources efficiently. I strive to maintain a positive and collaborative work environment while promoting teamwork and open communication with colleagues, vendors, and clients. My ultimate goal is to exceed client expectations, increase sales, and drive customer loyalty. i am an encouraging team leader and analytical problem-solver with talents for team building, leading and motivating, as well as proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Assistant Manager - Operations
S. Zia ul Haq & Sons Private Limited
Karachi
12.2017 - Current
- Plan, execute and monitor all operations for catering and camp management for remote locations
- Develop and implement standard operating procedures for catering operations to ensure consistency and quality
- Develop complete operations plan for providing catering and allied services i.e. facility design, equipment, menu planning, project costing, manpower allocation, logistics, material budgeting etc.
- Hiring and training of staff for execution of project.
- Led a direct team of 50+ employees, fostering a collaborative work environment and achieving increase in team efficiency through effective training and performance management.
- Work closely with the culinary team to ensure that menus are executed to the highest standards of quality and presentation
- Ensure compliance with all health and safety regulations
- Assist in the development of marketing strategies to promote catering services
- Developed inventory management system at remote site stores and protocols to establish better control of daily operations and achieved 97% accuracy in physical and system inventory records
- Analyzed operational data and implemented data-driven initiatives, leading to a 10% reduction in waste and improved overall operational efficiency.
- Developed food portion standards per head to get accuracy in material budgeting upto 95% with the help of past data and trends.
- Communicate effectively with internal and external stakeholders, customers, and suppliers, to ensure that all parties are aware of the organization's commitment to food safety
- Implement and monitor food safety protocols throughout the production process to ensure that all products meet the required standards.
- Developing and delivering training programs to ensure that all employees understand the importance of food safety and their role in maintaining it
- Ensure cost-effective catering operations through analysis of consumption and reducing wastages in the food chain
- Identify potential hazards and risks associated with the production of food products and develop strategies to mitigate them.
- Travel to remote locations periodically to ensure all operations are executed as per scope and in compliance with HSE standards.
- Proactively managed client relationships, collaborating closely with clients to understand their needs, resolve issues promptly, and exceed expectations and managed effectively to ensure customer satisfaction KPI score 80%
- Provide exceptional customer service to clients, ensuring that all concerns are addressed in a timely and professional manner.
- Reported issues to higher management with great detail.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed systems and procedures to improve operational quality and team efficiency.
Senior Executive Operations
S. Zia - ul - Haq & Sons Private Limited
Karachi
07.2016 - 12.2017
- Operations
- Oversee and manage the day-to-day operations of the catering department, including event planning, food preparation, and delivery
- Execution of policies and procedures to ensure efficient and effective catering operations, including food safety, quality control, and cost effectiveness
- Compliance to budgets for the catering department, including forecasting expenses and identifying areas for cost savings
- Intra organizational coordination to develop and execute catering plans that align with the overall business strategy.
- Ensure compliance with health and safety regulations, including food handling and preparation guidelines, and maintain all necessary licenses and certifications
Management Trainee
S. Zia ul Haq & Sons (Pvt) Ltd.
Karachi
01.2016 - 06.2016
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Described product to customers and accurately explained details and care of merchandise.
- Worked closely with supply chain to understand warehousing, logistics and procurement planning.
- Worked as associate in meat production.
- Analyzed customer feedback to identify areas for improvement.
Education
Master of Business Administration -
Iqra University
Bachelors - Commerce
University of Karachi
Skills
Cost analysis and savings
Interests
Movies
Food
Cooking
I am a home chef and cook food for my family and friends whenever i get chance. i have passion for great food and love to enjoy food with family and friends
Accomplishments
Special events management
1. Setup arrangement for 300+ persons food and refreshment
2. Picnic arrangement, food, buffet and refreshment
Certification
Train the Trainer
Timeline
Basic Food Safety TrainCan. INC Canada
09-2023
Train the Trainer
08-2021
Assistant Manager - Operations
S. Zia ul Haq & Sons Private Limited
12.2017 - Current
Senior Executive Operations
S. Zia - ul - Haq & Sons Private Limited
07.2016 - 12.2017
Management Trainee
S. Zia ul Haq & Sons (Pvt) Ltd.
01.2016 - 06.2016
Master of Business Administration -
Iqra University
Bachelors - Commerce
University of Karachi
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