OMER BIN TANVEER

• Actively coordinate with production planning for the availability of FGs and with logistics team for supply as per targeted dead line and OTIF to national distributor.
• Implement the strategies and decision making for reducing demand and supply gaps through logical reasoning between marketing and production planning team.
• Ensure stock optimization and balancing to reduce the no of inventory days of finished goods, lessening the company financial losses against products expiry claims, improving the highest service level considering, sales and operational constraint
• Identifying challenges in distribution & logistics process and offering customers appropriate logistics solutions that best fit their business needs.
• Close coordination and working with demand and supply planner to support the S&OP process by driving a structured demand and supply reconciliation process.
• Liaison with marketing and commercial effectiveness team for successful new products launch.

• Looked after company's complete institutional business from order processing till its execution stage by actively coordinating with logistics and sales team.
• Reviewed customers' orders for accuracy, errors and omissions to comply with company policy and minimize incorrect shipments.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Set standard KPI’s and procedures for institutional business to improve the performance and reduce the overall cost.
• Reviewed distributors claim & managed outstanding invoices of institutional customers and ensure timely settlement to reduce company’s accounts receivables.

Key Contributions:

• Initiated a project with IT for customers to engage them with a self-service platform making it easy for order placement, keep tracks on delivery are their orders. This will reduce department’s overall workload by 40%.
• Effectively collaborated with production planning team to fulfill institutional business demand of 4 million packs per month and by achieving 106% YTD.

• Processed customer orders in system in accordance with company's SOP.
• Actively coordinating with warehouse and logistics team for timely execution of key customers' order.
• Provided exceptional customer service both in-person and by phone through strong listening skills.
• Processed distributors claim of institutional business and ensured customers' ledger reconciliation on time.

Key Contributions:

• Integrated warehouse operations to improve service level by reducing delivery timeline from 7 days to 3 days.
• Initiated a project of document management system to transform into paperless department that can save time, boost productivity and help the environment.

• Responsible for preparing return on sales / return on investments of the company.
• Preparing and reviewing resource analysis on actual performance versus budget & prior year data.
• Actively reviewing and managing trade customer accounts receivables balances on day to day basis.
• Delivering weekly aging report to the director on trade customer’s receivables.
• Reconciling vendor balances and transactions.

Key Contributions:

• Member of ERP implementation team for accounts & finance module of Microsoft dynamics AX.
• Organized annual sales conference for two consecutive years 2018 & 2019 while managing cost within budget.

• Keep track of purchase invoices and processed onto the system.
• Reviewed company accounts payable to ensure vendor payments had been processed on time.
• Processed vendor claims and resolve routine problems.
• Served as liaison between management and vendors with accounts payable and purchasing related issues.

Key Contributions

• Implemented and revamped automated claim software, reducing its processing time from 15 days to 7 days
• Developed E-filing system for vendor claims in order to reduce paperwork.