I-MALL
Noman Munir
Banker
Dubai,Dubai
Summary
Adept at enhancing customer satisfaction and increasing loan volume, my tenure at Soneri Bank Limited honed my cash handling expertise and empathy. Leveraging Microsoft Office and banking software proficiency, I consistently exceeded performance targets, contributing to record sales growth through effective cross-selling and exceptional service.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Counter Service Officer
Soneri Bank Limited
10.2021 - Current
- Enhanced customer satisfaction by efficiently handling service requests and providing accurate information.
- Assisted in training new employees, sharing knowledge of company policies and procedures to ensure consistent service quality.
- Managed cash transactions accurately, ensuring proper documentation and secure storage of funds.
- Contributed to team success by consistently meeting and exceeding personal performance targets, such as loan volume and customer service ratings.
- Increased loan volume by identifying new business opportunities through networking events and community outreach efforts.
Branch Service Officer
Faysal Bank Limited
10.2018 - 09.2021
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Processed customers' deposits, transfers and cash withdrawals.
- Contributed to record sales growth through effective cross-selling of bank products and services during customer interactions.
- Provided exceptional customer service through active listening, product knowledge sharing, and personalized recommendations.
Officer Cash House
Bank Islami Pakistan Limited
03.2017 - 10.2018
- Oversaw liquidity and cash management operations.
- Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
- Increased team productivity by training new employees on proper cash handling procedures and best practices.
- Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
Education
Bachelor of Commerce - Accounting And Finance
University of The Punjab
Lahore, Punjab, Pakistan 05.2001 -
Skills
Empathy and patience
Complaint Handling
Cash handling expertise
Basic accounting
Professional Appearance
Sales proficiency
Microsoft Office
Banking Software's(Tomenos,Imalls)
Software
Symbol
T-24 Tomenos
Microsoft Office
Languages
Urdu
Native language
English
Upper intermediate
B2
Certification
Introduction to Islamic Banking
Interests
Social Welfare
Traveling
History
Timeline
Islamic Banking Cerficate
08-2024
Counter Service Officer
Soneri Bank Limited
10.2021 - Current
Islamic Banking Certificate Program
11-2018
Branch Service Officer
Faysal Bank Limited
10.2018 - 09.2021
Introduction to Islamic Banking
05-2017
Officer Cash House
Bank Islami Pakistan Limited
03.2017 - 10.2018
Bachelor of Commerce - Accounting And Finance
University of The Punjab
05.2001 -
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