Scientific Research
Kinza Saeed
Software Engineer
Rawalpindi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Counter Service Officer
Soneri Bank Ltd
Gujar Khan
05.2022 - Current
- Cross-trained and backed up other customer service managers.
- Deal with all types of customers
- Do all types of banking transactions
- Inward and outward remittances
- Interbank transactions.
- Note Handling as State bank of Pakistan requirements
- Account Opening
- 95% service quality score and annual ratings
- Investigated and resolved accounting, service and delivery concerns
- Promptly responded to inquiries and requests from prospective customers
- Responded proactively and positively to rapid change
Science Teacher
The City SOUL Secondary School Ghousia Chowk Branch
Mandra
07.2021 - 10.2021
- Planned, prepared, and taught lesson plans, giving students individual support.
- Coordinated and collaborated with other faculty members during lesson plan development.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Demonstrated positive and effective classroom management skills.
- 100% result of class.
- Encouraged student interest in Science, Technology, Engineering, and Mathematics (STEM) and participation in middle and high school national science competitions.
- Demonstrated positive and effective classroom management skills
Internship Student
Ufone
Islamabad
06.2021 - 07.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support, addressing routine, and special requirements.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files
- Sorted and organized files, spreadsheets, and reports
- Completed research, compiled data, updated spreadsheets, and produced timely reports
Internship Student
WWF
Isamabad
06.2020 - 08.2020
- Prepared meals and diets for animals using species-specific formulas and nourishment to aid in rehabilitation.
- Cleaned indoor and outdoor wildlife enclosures to prevent injury to animals, promote physical comfort and facilitate sanitation and servicing.
- Administered medications and syringed and bottle fed infant animals to promote health and healing with goal of releasing back into wild.
- Rearranged cages for enrichment, safety and to foster natural instincts by mimicking wild habitat.
Volunteer
Tehsil Head Quarter Hospital Gujar Khan
Gujar Khan
02.2020 - 02.2020
- Transported patients and helped with discharge procedures.
- Reported patient requests, concerns, and other observations to staff.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Provided support and companionship to patients in need of assistance.
Voluntary Worker
Govt. Girls High School Bhatta, Gujar Khan Rawalpindi
Gujar Khan
01.2019 - 02.2019
- Utilized computers and audio-visual aids such as flashcards, print materials and multimedia to supplement presentations.
- Tutored children individually or in small groups to help with assignments and reinforce targeted lesson skills.
- Established and maintained positive relationships with students to foster environment of support and open communication.
- Graded homework, tests and quizzes to keep accurate track of student performance.
Education
Bachelor of Engineering - Software Engineering
Fatima Jinnah Women University
Rawalpindi, PB 08.2017 - 12.2021
F.S - Engineering (Pre-Engineering)
Govt. College For Women
Gujar Khan 08.2015 - 07.2017
Matriculation - Computer Science, Physics And Chemistry
The City Science Secondary School
Mandra 03.2013 - 07.2015
Skills
Microsoft Tools (MS Word, MS PowerPoint, MS Excel, MS Access, MS Power BI), Tableau
Programming Languages: C, C, C#, Java, Python, Html and Php
Management, deal with the customers, deal with all types of banking transactions with border and cross border
Account opening
Budgeting
Data Handling
Use of Spreadsheets
Handling with the Customer Data
Data Updating
CRM
Shipping procedures understanding
Receiving support
Staff education and training
Complaint resolution
Additional Information
- I am a socially active person and work as a social media volunteer with number of public serving organizations
Affiliations
Volunteer
Jamila Sultana Foundation for Thalassemia Patients
Volunteer Power Pakistan (VPP)
Act of Kindness
Read Pakistan
Certification
Best Student of the Year (Noor Academy Noor Dolal Elementary School)
Interests
Research Journals
Internet Surfing
Reading
Video Games
Timeline
Counter Service Officer
Soneri Bank Ltd
05.2022 - Current
Science Teacher
The City SOUL Secondary School Ghousia Chowk Branch
07.2021 - 10.2021
Internship Student
Ufone
06.2021 - 07.2021
Internship Student
WWF
06.2020 - 08.2020
Volunteer
Tehsil Head Quarter Hospital Gujar Khan
02.2020 - 02.2020
Voluntary Worker
Govt. Girls High School Bhatta, Gujar Khan Rawalpindi
01.2019 - 02.2019
Bachelor of Engineering - Software Engineering
Fatima Jinnah Women University
08.2017 - 12.2021
Highest Scorer of the Year (Govt. College for Women, Gujar Khan)
06-2017
Best Essay Writer (Govt. College for Women, Gujar Khan))
06-2017
F.S - Engineering (Pre-Engineering)
Govt. College For Women
08.2015 - 07.2017
Best Student of the Year (The City SOUL Secondary School Mandra))
04-2015
Matriculation - Computer Science, Physics And Chemistry
The City Science Secondary School
03.2013 - 07.2015
Best Student of the Year (Noor Academy Noor Dolal Elementary School)
03-2013