Nimra Ejaz
Lahore,Pakistan
Summary
Detail-oriented and dedicated professional with a strong background in customer support and graphic design. Known for excellent organizational abilities, problem-solving skills, and a collaborative mindset. Adept at managing multiple projects with precision and consistently meeting deadlines. Eager to contribute to team success and grow within a dynamic organization.
Resourceful Customer Support Representative known for high productivity and efficient task completion. Skilled in conflict resolution, time management, and customer relationship management. Excel at communication, empathy, and active listening, ensuring positive experiences for all customers. Committed to resolving issues with speed and accuracy to maintain trust and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Support Representative
Mindbridge
Lahore, Pakistan
03.2022 - 09.2025
- Provided exceptional customer service by resolving inquiries efficiently and professionally.
- Diagnosed and troubleshot software and hardware issues to support internal teams and clients.
- Improved support processes to increase efficiency and reduce response times.
- Collaborated on training material development and onboarding support for new team members.
- Monitored system performance and escalated critical issues to ensure minimal disruption.
Freelance Graphic Designer
Online
Lahore, Pakistan
01.2020 - 04.2021
- Delivered comprehensive graphic design services for digital projects, ensuring alignment with client visions and brand guidelines.
- Managed client communications, addressing inquiries promptly to maintain project momentum and satisfaction.
- Cultivated strong client relationships through responsive service and a solution-focused approach.
- Utilized Adobe Creative Suite to create logos, marketing materials, and social media content.
- Collaborated with clients to conceptualize and execute brand-aligned design strategies.
Education
Diploma in Graphic Designing -
Kinnaird College for Women
Lahore, Punjab, PakistanBachelor of Science - Computer, Mathematics, and Statistics
University of the Punjab
Lahore, Punjab, PakistanHafiz-e-Quran -
Skills
- Customer Communication & Empathy
- Adobe Creative Cloud (Photoshop, Illustrator, etc)
- Workforce Planning
- Friendly
- Patient
- Customer service
- Team training
- Customer relationship management
- Client communication
- User feedback analysis
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Complaint handling
- Customer service excellence
- Data management
- Multitasking Abilities
Timeline
Customer Support Representative
Mindbridge
03.2022 - 09.2025
Freelance Graphic Designer
Online
01.2020 - 04.2021
Diploma in Graphic Designing -
Kinnaird College for Women
Bachelor of Science - Computer, Mathematics, and Statistics
University of the Punjab