Nageen Rasool
Lahore
Summary
Dedicated Retail Banking Professional with over nine years of experience in diverse roles within branch banking, specializing in operational management, regulatory compliance, and customer service excellence. Proven expertise in risk assurance, team leadership, and process optimization, consistently driving high standards and exceeding performance targets. Seeking a challenging role in an international environment where I can leverage my skills to contribute to organizational success and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Bank Alfalah
05.2024 - Current
- Ensured compliance with banking regulations and policies.
- Developed strategies to optimize branch operations.
- Coordinated customer service initiatives and staff training.
- Monitored staff performance and provided feedback.
- Maintained accurate records of financial transactions.
Branch Operations Manager
MCB Bank Limited
10.2023 - 05.2024
- Monitored all over-the-counter transactions to maintain zero-error operational efficiency.
- Collaborated with the head office on compliance matters, ensuring smooth audit processes.
- Enhanced customer satisfaction by fostering a culture of service excellence.
Branch Operations Manager
Habib Bank Limited
06.2022 - 10.2023
- Directed account opening, cash handling, and overall branch security, achieving compliance with regulatory requirements.
- Spearheaded HR and data processing systems, contributing to streamlined branch operations.
Customer Service Officer
Habib Bank Limited
04.2020 - 05.2022
- Managed KYC and risk profiles, ensuring compliance with national and international banking standards.
- Delivered high-quality, personalized service to both corporate and individual clients.
- Developed strategies to improve customer service processes and procedures.
Universal Teller
Habib Bank Limited
06.2016 - 03.2020
- Managed cash transactions with a consistent zero-error rate, reflecting strong attention to detail.
- Provided information to customers regarding account balances, products and services.
- Processed customer transactions, including deposits, withdrawals and loan payments.
Education
Master of Commerce - Accounting And Finance
The Superior College
01-2012
Bachelors - Commerce
University Of Punjab
01-2008
Intermediate - Arts
BISE Faislabad
01-2005
Matric - Science
BISE Faislabad
01-2003
Skills
- Risk Assurance and Management
- Regulatory Compliance (AML, KYC)
- Service Quality Excellence
- Team Leadership and Collaboration
- Operational Risk and Control
- Proficiency in MS Office and banking systems
- Strong communication skills
- Cross-functional coordination
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Certification
- Best branch maintained certificate to manage branch as service quality.
Timeline
Branch Operations Manager
Bank Alfalah
05.2024 - Current
Branch Operations Manager
MCB Bank Limited
10.2023 - 05.2024
Branch Operations Manager
Habib Bank Limited
06.2022 - 10.2023
Customer Service Officer
Habib Bank Limited
04.2020 - 05.2022
Universal Teller
Habib Bank Limited
06.2016 - 03.2020
- Best branch maintained certificate to manage branch as service quality.
Master of Commerce - Accounting And Finance
The Superior College
Bachelors - Commerce
University Of Punjab
Intermediate - Arts
BISE Faislabad
Matric - Science
BISE Faislabad
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