Muqaddas Rashid

Dynamic Software Engineer with a proven track record at Addo AI, specializing in chatbot development and backend solutions. Expert in Node.js and API integration, I excel in delivering scalable systems while collaborating effectively with cross-functional teams. Adept at problem-solving, and passionate about leveraging modern backend technologies to drive innovation and improve user experiences.

• Took a career break for personal reasons. During this time, I reflected on my career goals and decided to transition into MERN Stack Development.
• Currently upskilling in React.js, MongoDB, and Express.js through online courses and personal projects.

Transportation Chatbot

• Developed a chatbot to assist customers with tasks like promotions, lost and found, e-ticketing, and feedback.
• Utilized Dialogflow for NLP and integrated with the company’s API using Node.js.
• Deployed on Google Cloud Platform (GCP) to handle high volumes of customer inquiries.
• Technologies Used: Node.js, REST APIs, GCP, JavaScript

Digital Banking Chatbot

• Built a banking chatbot to assist customers with balance inquiries, transaction history, fund transfers, and bill payments.
• Integrated with the bank’s core systems using Node.js and deployed on GCP for scalability.
• Technologies Used: Node.js, Dialogflow CX, REST APIs, GCP

Student Admission Assistant Chatbot

• Developed a chatbot to assist prospective students with admission-related queries like application status, deadlines, and financial aid.
• Integrated with the university’s database using Node.js.
• Technologies Used: Node.js, Dialogflow, REST APIs

Real-time Customer Service Dashboard

• Built a real-time dashboard using Socket.IO to assist customer service representatives.
• Implemented quick reply suggestions using machine learning algorithms.
• Technologies Used: Node.js, Socket.IO, ML algorithms

• MCSA: Machine Learning - Certified 2018 – Microsoft (Issued June 2018)
• Exam 774: Perform Cloud Data Science with Azure Machine Learning – Microsoft (Issued June 2018)
• Exam 773: Analyzing Big Data with Microsoft R – Microsoft (Issued May 2018)
• Big Data Foundations - Level 1 – IBM (Issued July 2018)
• Data Science Foundations - Level 2 (V2) – IBM (Issued January 2018)
• Data Science Foundations - Level 2 – IBM (Issued January 2018)
• Data Science Foundations - Level 1 – IBM (Issued December 2017)
• Python for Data Science – IBM (Issued December 2017)
• Contact Center AI: Conversational Design Fundamentals – Coursera (Issued November 2022)
• Google Cloud Fundamentals: Core Infrastructure – Coursera (Issued March 2020)
• Building Conversational Experiences with Dialogflow – Coursera (Issued January 2020)
• The Data Scientist’s Toolbox – Coursera (Issued November 2018)